Kelsey Hill
New Market,AL
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Branch Specialist
AAA Alabama
08.2023 - Current
- Opened new accounts for customers and explained features and benefits for each type.
- Sought out and made recommendations for process improvements.
- Assisted customers with self-service transactions.
- Greeted customers entering branch or using drive-up lanes.
- Promoted products and services, educated customers and engaged in sales-oriented conversations.
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Engaged employees in business processes with positive motivational techniques.
Fullfillment Lead
Sam's Club
06.2022 - 08.2023
- Documented orders and updated daily logs with shift activities and incidents.
- Managed, motivated and monitored team of 6+ associates every shift.
- Processed more than 500+ orders each shift with consistent record of meeting or exceeding productivity targets.
- Handled production picking, packing and shipping orders.
- Assessed team member performance for compliance with company standards.
- Followed procedures at all times for personal and team safety.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
Leasing Agent
Tennessee Valley Property Management
05.2020 - 10.2021
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Kept meticulous records of correspondence between management and tenants.
- Greeted clients, showed apartments, and prepared leases.
2nd Cook
Taste Unlimited
10.2017 - 12.2019
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Followed strict standards for food handling and safety, minimizing risks to customers.
Assistant Manager
Buggy Bathe Williamsburg
05.2014 - 10.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Culinary Arts
Culinary Institute of Virginia
Virginia Beach05.2020
Skills
- Adaptability
- Organizational Skills
- Compliance Awareness
- Time Management
- Problem Solving
- Sales Expertise
- Attention to Detail
- Customer Service
- Staff Training
- Team Leadership
- Cash Handling
- Goal Setting
- Decision Making
- Interviewing and Hiring
- Shift Scheduling
- Cash Handling Expertise
- Verbal/Written Communication
- Approachable
- Friendly
Certification
Personal Lines License
Timeline
Branch Specialist
AAA Alabama
08.2023 - Current
Fullfillment Lead
Sam's Club
06.2022 - 08.2023
Leasing Agent
Tennessee Valley Property Management
05.2020 - 10.2021
2nd Cook
Taste Unlimited
10.2017 - 12.2019
Assistant Manager
Buggy Bathe Williamsburg
05.2014 - 10.2017
Associate of Science - Culinary Arts
Culinary Institute of Virginia
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