Kelsey Shankle
Royal Oak,MI
Overview
11
11
years of professional experience
Work History
Associate Banker
Chase Bank
Warren, MI
09.2022 - 02.2024
- Conducted financial transactions such as deposits, withdrawals, transfers, loan payments and cashier checks.
- Provided customer service by attending to their inquiries and requests for information.
- Ensured compliance with banking regulations and procedures in daily operations.
- Established strong relationships with customers to increase customer loyalty.
- Resolved customer complaints in a timely manner while adhering to bank policies and procedures.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions. Established strong relationships with customers to enhance client loyalty and satisfaction.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Developed detailed knowledge of products offered by the bank including deposit accounts, investments, loans.
Sr. Relocation Coordinator - Corporate Moves
University Moving and Storage
Farmington Hills, Michigan
10.2018 - 08.2021
- Coordinated and scheduled moves for customers, ensuring all necessary paperwork was completed accurately.
- Monitored the progress of shipments, tracking delivery dates and times to ensure customer satisfaction.
- Developed and maintained relationships with vendors to secure competitive pricing on moving services.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
Relocation Coordinator
University Moving and Storage
Farmington Hills, Michigan
12.2012 - 09.2018
- Assisted with the coordination of relocation activities for employees and their families, including housing search assistance.
- Organized and facilitated orientation sessions to introduce new hires to their new city.
- Conducted exit interviews with departing employees to ensure a smooth transition out of the company.
- Managed relocation budget by monitoring costs associated with each move and ensuring that all expenses were within the approved limits.
- Negotiated contracts with vendors such as real estate agents, moving companies, storage facilities.
- Coordinated travel arrangements for relocating employees, including airfare, lodging, rental cars.
Education
Bachelor of Arts - Advertising & Marketing
Grand Valley State University
Allendale, MI12-2012
Skills
- Banking regulations
- Sales proficiency
- Complaint resolution
- Training and mentoring
- Marketing savvy
- Budgeting and reporting
- Exceptional interpersonal communication
- Conflict resolution techniques
- Tactful and diplomatic
- Financial software
- Cash handling expertise
- Reliable
Timeline
Associate Banker
Chase Bank
09.2022 - 02.2024
Sr. Relocation Coordinator - Corporate Moves
University Moving and Storage
10.2018 - 08.2021
Relocation Coordinator
University Moving and Storage
12.2012 - 09.2018
Bachelor of Arts - Advertising & Marketing
Grand Valley State University