Kelsey Sharp
Pescadero,USA
Summary
Seeking to return to the best DSP with which I've worked, Web to Door. Dynamic and dependable professional with a proven track record at Amazon DSPs, excelling in package delivery and customer service. Skilled in navigating complex routes and utilizing technology for efficient operations. Recognized for effective communication and conflict resolution, ensuring positive experiences for customers and team members alike.
Overview
12
12
years of professional experience
Work History
Delivery Associate
Web To Door & Eloka Logistics LLC - Amazon DSP
San Jose, California
11.2022 - Current
- Completed timely, careful delivery of high package volumes while strictly following safety procedures and traffic laws.
- Operated step vans and cargo vans with consistent safety and accuracy.
- Navigated residential neighborhoods, country/mountain areas, apartment complexes, and business routes efficiently.
- Followed Amazon Flex app workflows, delivery protocols, and station procedures.
- Maintained a positive, professional attitude with customers and team members.
Hostel Assistant
HI USA - Pigeon Point Lighthouse
Pescadero, California
08.2017 - Current
- Provide customer service to international travelers, ensuring a welcoming and informative experience.
- Manage check-ins, reservations, transactions, and troubleshooting using a property management system.
- Assist with guest inquiries, resolve concerns, and use conscious communication to enhance visitor experiences.
- Serve as an ambassador for Hostelling International's mission and values.
Management Services Technician
California Coastal Commission
05.2020 - 02.2022
- Processed permit applications and created detailed electronic records for coastal development proposals.
- Produced complex reports and documents supporting Commission, legislative, and court decisions.
- Organized and maintained large datasets using online management systems.
Dietetic Assistant
UC Davis Medical Center
08.2019 - 01.2020
- Prepared and modified patient menus based on therapeutic and clinical nutrition needs.
- Supported clinical dietitians by communicating with patients and addressing service requests.
- Ensured accuracy, safety, and compliance of meal deliveries.
Barista Supervisor
Santa Cruz Coffee Roasting Company
08.2013 - 05.2016
- Trained and supervised teams of baristas to ensure efficient café operations.
- Co-managed store operations during the manager's maternity leave.
- Supported environmental justice initiatives through partnerships with UCSC's AgroEcology Network.
Education
BS - Ecology & Evolution
University of California, Santa Cruz
Santa Cruz06.2017
AHC Certificate - Ayurvedic Medicine
California College of Ayurveda
Nevada City, CA01.2021
Skills
- Package delivery and navigation
- Amazon systems expertise
- Customer service excellence
- Conflict resolution skills
- Effective communication
- Dependability and punctuality
- Self-motivation
- Tech proficiency in Mac/PC
- Database management
References
Available Upon Request
Timeline
Delivery Associate
Web To Door & Eloka Logistics LLC - Amazon DSP
11.2022 - Current
Management Services Technician
California Coastal Commission
05.2020 - 02.2022
Dietetic Assistant
UC Davis Medical Center
08.2019 - 01.2020
Hostel Assistant
HI USA - Pigeon Point Lighthouse
08.2017 - Current
Barista Supervisor
Santa Cruz Coffee Roasting Company
08.2013 - 05.2016
BS - Ecology & Evolution
University of California, Santa Cruz
AHC Certificate - Ayurvedic Medicine
California College of Ayurveda