KELSEY SORENSEN

• Prepared bank deposits and handled business sales, returns and transaction reports.
• Consulted with customers to assess needs and propose optimal solutions.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Interacted well with customers to build connections and nurture relationships.

• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Worked many customer service positions while supporting my husband going to school and starting our family.