Summary
Overview
Work History
Education
Volunteer Experience
Timeline
Generic

Kelsey Tengesdal

GIg Harbor,WA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Incident Safety Manager I (Resolutions Manager I)

Rover.com
01.2020 - Current
  • Manage a team of 6 Specialists who handle the highest stress incidents reported to Rover.com , such as threats, harassment, self-harm, and user death, and pet death.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Review and approve reimbursement claims to ensure they follow our Rover Gaurantee terms of service
  • Collaborate with other teams across Rover for a variety of projects and regular connects.
  • Leads projects to drive Specialist performance and role satisfaction and reduce customer friction in finding a resolution.

Trust & Safety Lead

Rover,com
10.2016 - 01.2020
  • Completed manager callbacks and highly escalated situations reported to Rover.com's Trust & Safety team.
  • Assisted Trust & Safety agents by providing guidance and assistance with their day to day work.
  • Involved in peer development by conducting one on one meetings to review their work and performance.
  • Reviewed and approved gestures
  • Monitored real time volume and staff coverage to make real time adjustments to ensure proper coverage.
  • Assisted with projects and testing of potential new workflows.

Patient Care Coordinator

Swedish Medical Group
11.2013 - 02.2016
  • Managed two high volume doctor's schedules both for clinic patients and surgery appointments.
  • Directed patients on pre-operation instructions. Advised how to perform prep in the most comfortable way.
  • Reviewed and entered data into electronic patient records.
  • Obtained pre-authorization from insurance companies. Submitted appeals when a pre-authorization was denied.

Education

Bachelor of Arts - Public Health

University of Washington
Seattle

Bachelor of Science - Speech And Hearing Sciences

University of Washington
Seattle, WA

Volunteer Experience

King County Master Gardener

Seattle, Washington

2016 - 2023

  • Weekly clinic in public spaces (farmer's markets, libraries, public gardens) to provide education and advice to home gardeners.
  • Followed Washington State University guidelines for home garden advice
  • Completed 12 week course on King County gardening


Sealife Research, Rescue, and Rehabilitation (SR3)

May 2024 - present

Des Moines, Washington

  • Assist in animal care and treatment for sealife patients at the hospital


Timeline

Incident Safety Manager I (Resolutions Manager I)

Rover.com
01.2020 - Current

Trust & Safety Lead

Rover,com
10.2016 - 01.2020

Patient Care Coordinator

Swedish Medical Group
11.2013 - 02.2016

Bachelor of Arts - Public Health

University of Washington

Bachelor of Science - Speech And Hearing Sciences

University of Washington

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Kelsey Tengesdal