Kelsey Thomas
Jamestown,NY
Summary
Healthcare professional dedicated to providing top-quality, patient-centered care. Resourceful navigation of complex healthcare environments to optimize patient care.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
10
10
years of professional experience
Work History
Central Sterile Technician
UPMC Chautauqua WCA
Jamestown, NY
05.2023 - Current
- Inspected all equipment for damage prior to use.
- Prepared specialty trays for specific types of surgeries as requested by surgeons.
- Assisted with the preparation and sterilization of instruments for surgical procedures.
- Completed documentation accurately in accordance with hospital policy and procedure guidelines.
- Operated sterilizers, autoclaves, washer-disinfectors, ultrasonic cleaners.
- Identified discrepancies in product labeling or packaging issues that could affect patient safety or care outcomes.
- Ensured compliance with safety regulations and other applicable laws and regulations.
Telephone Operator
UPMC Chautauqua WCA
Jamestown, NY
11.2023 - 02.2024
- Adhered to all company policies related to telephone etiquette and customer service standards.
- Responded to customers' requests for assistance with various issues they were having.
- Greeted callers warmly and asked how they could be assisted.
- Resolved customer inquiries quickly and efficiently by utilizing problem-solving skills.
- Routed calls to the correct department based on caller needs.
- Maintained updated records of customer interactions, transactions, comments and complaints.
- Answered incoming calls in a professional, courteous and timely manner.
Medical Assistant
Brookside Professional
Jamestown
01.2022 - 05.2023
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Filed insurance claims forms in accordance with applicable regulations.
- Registered new patients into practice management software program accurately entering demographic information.
- Organized patient charts before each day's clinic sessions began.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient visits by ensuring that all necessary supplies were available.
- Greeted patients, verified insurance and collected co-payments.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Monitored appointment schedules throughout the day to ensure proper flow of operations.
Radiology Clerk
UPMC Radiology
Jamestown
08.2019 - 06.2021
- Enter orders for patients into Imagecast accurately
- Answer the phones and assist patients with any questions they may have or obtain information to get images they may need
- Burn patients images on film or CD via UV PACS as requested by patients
- Pull mammography records for patients arriving for exams
- In addition to radiology, cross trained as a scheduler which allowed me to make appointments for patients via phone and interact with other offices.
Online Account Opening Specialist
HSBC Corporation
Depew
05.2017 - 05.2019
- Use computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Complete forms in accordance with company procedures
- Process applications in a timely manner for applicants
- Upload customers documents, to approve as needed.
Case Worker
STEL Work Force Employment
Jamestown
09.2016 - 05.2017
- Counsel individuals, groups, families, or communities regarding issues including mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, or medical care
- Maintain case history records and prepare reports
- Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided
- Lead group counseling sessions that provide support in such areas as grief, stress, or chemical dependency
- Maintain confidentiality of records relating to clients' treatment
- Encourage clients to express their feelings and discuss what is happening in their lives, helping them to develop insight into themselves or their relationships.
Resource Aide
Gustavus Adolphus G.A. Family Services Learning Center
Jamestown
06.2014 - 09.2016
- Monitor school for safety concerns
- Build positive relationships with at-risk youth
- Maintain ICMP records for students
- Assist with behavior modifications
- Enforce administration policies and rules governing students
- Organizing student logs daily, and maintains files
- Supervise students in classrooms, hallways, cafeteria, gymnasium and field trips.
Education
Associate of Science in Dental Hygiene -
Jamestown Community College
05.2018
High School Diploma -
Jamestown High School
06.2011
Skills
- Active Listening
- Customer and Personal Service
- Time Management
- Computers and Electronics
- Critical Thinking
- Personnel and Human Resources
- Organized and reliable
- Microsoft office proficiency
- Communication skills
- Uses constructive criticism to better perform job duties
- Patient Scheduling
- Data Entry
- Electronic Recordkeeping
Timeline
Telephone Operator
UPMC Chautauqua WCA
11.2023 - 02.2024
Central Sterile Technician
UPMC Chautauqua WCA
05.2023 - Current
Medical Assistant
Brookside Professional
01.2022 - 05.2023
Radiology Clerk
UPMC Radiology
08.2019 - 06.2021
Online Account Opening Specialist
HSBC Corporation
05.2017 - 05.2019
Case Worker
STEL Work Force Employment
09.2016 - 05.2017
Resource Aide
Gustavus Adolphus G.A. Family Services Learning Center
06.2014 - 09.2016
Associate of Science in Dental Hygiene -
Jamestown Community College
High School Diploma -
Jamestown High School
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