Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey Thomas

Lenoir,NC

Summary

Dedicated customer service professional known for delivering exceptional support and building lasting client relationships. Recognized for strong communication skills and problem-solving abilities, consistently enhancing customer satisfaction and loyalty. Proven track record of exceeding customer expectations while contributing to a collaborative team environment.

Overview

13
13
years of professional experience

Work History

Crew Member

Trader Joe's
Beaverton, OR
09.2013 - 03.2021
  • Delivered exceptional customer service by engaging with shoppers, answering product questions, and creating a welcoming environment.
  • Ensured precise cash handling procedures.
  • Restocked shelves and maintained attractive, well-organized displays in line with Trader Joe’s merchandising standards.
  • Offered product suggestions and samples, showcasing strong understanding of store inventory and seasonal products.
  • Maintained store cleanliness and safety by adhering to sanitation protocols.
  • Worked together with cross-departmental staff, improving departmental cooperation and efficiency.
  • Adjusted swiftly to changing priorities, providing support in high-demand areas.
  • Promoted a fun, upbeat atmosphere aligned with the Trader Joe’s brand and culture.

Manager

Little Caesars
Rifle, CO
08.2008 - 05.2013
  • Directed activities such as food preparation, customer service, and cash handling to maintain efficiency.
  • Led, trained, and coached a team of employees, fostering a positive, team-driven environment focused on high performance and customer satisfaction.
  • Directed task distribution to ensure peak efficiency.
  • Performed supply orders for cost control and minimizing waste.
  • Resolved customer issues promptly and professionally, consistently promoting a positive guest experience.
  • Maintained accurate cash handling procedures, including end-of-day reconciliation, deposits, and sales reporting.

Education

High School Diploma -

Rifle High School
Rifle, CO
05-2012

Skills

  • Leadership & Team Management
  • Customer Service Excellence
  • Time Management
  • Inventory & Cost Control
  • Conflict Resolution
  • Adaptability & Problem Solving
  • Scheduling & Organization
  • Communication Skills

Timeline

Crew Member

Trader Joe's
09.2013 - 03.2021

Manager

Little Caesars
08.2008 - 05.2013

High School Diploma -

Rifle High School

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Kelsey Thomas