Kelsey Valencia
Denver,CO
Summary
Dynamic and bilingual professional with extensive experience in the hospitality industry, notably at T/ACO. Excelled in customer retention and conflict resolution, significantly enhancing dining experiences. Proficient in Microsoft Office, adept at fostering loyal customer bases and navigating cultural barriers. Demonstrated excellence in communication and upselling, contributing to revenue growth.
Overview
7
7
years of professional experience
Work History
Server
The Family Jones
11.2024 - Current
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server- Shift Leader
T/ACO
02.2020 - Current
- Experienced server with numerous years in the hospitality industry.
- Kitchen Liaison- Collaborate with management to keep policies and communications aligned with the kitchen staff. Provide translation and cultural barrier navigation.
- Member of the New Hire Training Team
- Consistently increase sales by leveraging product knowledge and upselling, when appropriate
- Proven track record of excellent customer service
Crew member
Trader Joe's
08.2017 - 01.2020
- Build rapport with customers to recommend new items and foster a loyal customer base
- Maintained high customer service standards in high-volume, fast-paced environment
- Fielded customer complaints and negotiated solutions
- Performed cross-sells and upsells based on customers’ interests and tastes to drive additional store revenue
Education
Bachelor's in Computer Science -
University of Colorado | College of Engineering and Applied Sciences
Boulder, CO08-2022
Preparatory Coursework -
Santa Barbara City College
Santa Barbara, CA12-2019
Skills
- Strong communication
- Customer retention
- Conflict resolution
- Microsoft Office
- Fluent in English and Spanish
Accomplishments
Dean's List University of Colorado Boulder-May 2020
NASA Community College Aerospace Scholar MVP-September 2019
Timeline
Server
The Family Jones
11.2024 - Current
Server- Shift Leader
T/ACO
02.2020 - Current
Crew member
Trader Joe's
08.2017 - 01.2020
Bachelor's in Computer Science -
University of Colorado | College of Engineering and Applied Sciences
Preparatory Coursework -
Santa Barbara City College
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