Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Vaughn

Orange,CA

Summary

Professional communicator with strong ability to engage customers and drive sales. Skilled in persuasive communication, active listening, and handling objections effectively. Team player focused on achieving results and adapting to changing priorities. Reliable, goal-oriented, and efficient in managing time and meeting targets.

Overview

13
13
years of professional experience

Work History

Gas Station Attendant

Arco Ampm
12.2019 - Current
  • Built trustful relationships with customers to encourage return visits.
  • Promoted special offers and discounts to customers to maximize sales.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Monitored and maintained organized work space, confirming efficient operations.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Followed safety protocols while working, avoiding accidents and injuries.

Behavioral Health Technician

Lift Off Recovery
12.2023 - 07.2024
  • Monitored patient behavior and reported significant changes to clinical staff for timely intervention.
  • Educated patients on coping strategies and skills to promote recovery and wellness.
  • Conducted group therapy sessions, fostering a supportive environment for emotional expression.
  • Conducted client rounds to check on residents.
  • Searched resident belongings prior to and during stays.

Behavioral Health Technician

Chapman House
07.2023 - 12.2023
  • Provided direct patient care, ensuring safety and comfort during treatment sessions.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups, and outings for clients.

Behavioral Health Technician

Resurgence
03.2023 - 06.2023
  • Conducted client rounds to check on residents.
  • Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
  • Performed client intake procedures according to internal standards for new admissions.
  • Searched resident belongings prior to and during stays.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.

Delivery Driver

Pizza Hut
08.2022 - 12.2022
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Developed and maintained professional relations between customer, store personnel, and company.

Appointment Setter

Direct Home Energy Solutions
02.2013 - 06.2014
  • Used provided call list to sort, organize and prioritize before making outbound calls to potential customers.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Compiled information from files and research to satisfy information requests.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Provided information about available products and services, membership details, and purchase advantages.

Telemarketer

AGR Group
09.2012 - 06.2014
  • Completed daily and weekly sales reporting using assigned tools.
  • Overcame objections using friendly, persuasive strategies.
  • Implemented upselling techniques to increase revenue and move product.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.

Education

GED -

Rancho Santiago Community College
Santa Ana, CA
06.2012

Skills

  • Customer service
  • Customer engagement
  • Inbound and outbound calls
  • Negotiation and persuasion
  • Data entry
  • Sales proficiency
  • Complaint resolution
  • Attention to detail

Timeline

Behavioral Health Technician

Lift Off Recovery
12.2023 - 07.2024

Behavioral Health Technician

Chapman House
07.2023 - 12.2023

Behavioral Health Technician

Resurgence
03.2023 - 06.2023

Delivery Driver

Pizza Hut
08.2022 - 12.2022

Gas Station Attendant

Arco Ampm
12.2019 - Current

Appointment Setter

Direct Home Energy Solutions
02.2013 - 06.2014

Telemarketer

AGR Group
09.2012 - 06.2014

GED -

Rancho Santiago Community College

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