Kelsey Villareal

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.

As a cross-functional representative, I work in many different areas within the company. It was my job to complete my work assignment in the department I was assigned to for that day. My work varied I was trained to work in food processing areas, sales events, helping management, and being trained in the pharmacy department. The department I enjoyed the most was the Pharmacy where I was trained in:

• Communicating with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Established and maintained patient profiles, updating organizational database with current information.
• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Counted and labeled prescriptions with correct items and quantity.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Supported pharmacists with day-to-day activities and pharmacy office management functions.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages, and tobacco products.
• Operated cash register to record transactions accurately and efficiently.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Received, recorded, and addressed incoming and outgoing communication via telephone and email.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Carried out front office duties utilizing data entry skills in the framework of the medical database.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Obtained payments from patients and scanned identification and insurance cards.
• Organized patient files and streamlined operations to improve efficiency.
• Completed administrative patient intakes with case histories, insurance information, and mandated forms.
• Registered and verified patient records before triage with the most up-to-date information.
• Placed new supply orders, managed inventory, and restocked clerical spaces.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.