Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

BANESA GUEVARA

Houston,Tx

Summary

Dynamic Front Office Specialist and Medical Assistant with extensive experience at Texas Children's Urgent Care, excelling in patient registration and insurance verification. Bilingual with exceptional communication skills, I consistently enhance patient experiences and streamline processes, ensuring accuracy in co-payments and documentation. Proven ability in conflict resolution and delivering outstanding customer service.

Overview

11
11
years of professional experience

Work History

Front Office Specialist

Texas Children's Urgent Care
01.2022 - Current
  • Maintaining a clean and presentable front office
  • Assisting patients with completing necessary forms and documentation
  • Greet patients and visitors upon arrival using A.I.D.E.T.
  • Monitoring the waiting room for patients in distress

Senior Administration Representative

Houston Methodist
08.2022 - 01.2022
  • Direct patients to correct destination inside the hospital
  • Help patients' Complete Pre-op steps prior to surgeries
  • Complete registration for patient via phone to ease check in process

Front Office Specialist

Texas Children's Urgent Care
11.2016 - 08.2021
  • Assist patients with check in/check out and document eligibility in patient medical record
  • Schedule patient appointments and accommodate walk-ins
  • Maintain confidentiality of patient information by following procedure and practice protocol
  • Verify insurance and collect correct co-payments with 100% accuracy

Data Entry Clerk

National Oilwell Varco
09.2014 - 10.2015
  • Organize and track purchase orders
  • Keep track of employees work orders and time
  • Filing important company documents

Medical Assistant

CyFair/ Bear Creek Pediatrics
04.2014 - 09.2014
  • Administer medications and injections
  • Inventory on needles, immunizations and other necessary supplies for the clinic
  • Obtain vital signs and enter them in official system
  • Answer phones and schedule appointments

Education

CERTIFIED MEDICAL ASSISTANT -

REMINGTON COLLEGE
10.2014

HIGH SCHOOL DIPLOMA -

ALDINE HIGH SCHOOL
05.2013

Skills

  • Bilingual
  • Excellent communication skills
  • Proficient in multiple computer software programs
  • Specimen collection techniques
  • Money collections
  • Insurance verifications
  • Conflict resolution
  • De-escalation tactics
  • Excellent customer service
  • Patient registration
  • Insurance verification
  • Medical record management
  • Customer service

References

UPON REQUEST

Languages

Spanish
Native/ Bilingual

Timeline

Senior Administration Representative

Houston Methodist
08.2022 - 01.2022

Front Office Specialist

Texas Children's Urgent Care
01.2022 - Current

Front Office Specialist

Texas Children's Urgent Care
11.2016 - 08.2021

Data Entry Clerk

National Oilwell Varco
09.2014 - 10.2015

Medical Assistant

CyFair/ Bear Creek Pediatrics
04.2014 - 09.2014

CERTIFIED MEDICAL ASSISTANT -

REMINGTON COLLEGE

HIGH SCHOOL DIPLOMA -

ALDINE HIGH SCHOOL

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