Claudia Romo
Las Vegas,NV
Summary
Passionate customer service oriented Legal Assistant/receptionist with over 11 years of experience in the legal field. Provides the utmost internal and external customer service to guarantee positive experiences for clients. Bilingual in English and Spanish, with the ability to communicate effectively and proficiently in both languages, both verbally and in writing.
Overview
14
14
years of professional experience
Work History
Front Office Specialist
UNLV Health
05.2024 - Current
- Managed multi-line phone system, professionally handling incoming calls while simultaneously attending to in-person visitors at the reception desk.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Scheduled appointments, sent reminders and updated master calendar.
- Assisted patients with completing necessary paperwork accurately and efficiently, expediting the check-in process for a smooth visit experience.
- Determined amounts due and accepted payments.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Provided forms to fill out or update and added latest information computer system.
- Greeted, registered, and checked in patients.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Legal Assistant
Aspire Law Group
09.2022 - 09.2023
- Business, Family and Probate Law Firm
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Conduct all initial research and provide information to Attorney,
- Calendared all court appearances
Legal Assistant/Receptionist
DeCastroverde Law Group
04.2011 - 08.2022
- Served as the face of the company by offering, friendly service to those entering the building, answering any questions and directing clients to the appropriate office and/or person.
- Coordinated daily communications to staff and management via phone, emails, virtually and in person.
- Promoted to Legal Assistant, assisted in Criminal Defense and Personal Injury cases.
- conduct all initial research and provide information to Attorney.
- Prepare all necessary documents for Attorneys court appearances.
- Calendar court hearings.
- Promoted to Disbursement department.
- Assist bookkeeper in cutting checks for all providers.
- Draft disbursement sheet for settlement purposes.
- Fax and send reduction requests for settlement purposes.
Education
High School Diploma -
Las Vegas High School
Skills
- Type 60 WPM
- Needles Program
- Clio Grow and Manage
- Bilingual
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Front Office Specialist
UNLV Health
05.2024 - Current
Legal Assistant
Aspire Law Group
09.2022 - 09.2023
Legal Assistant/Receptionist
DeCastroverde Law Group
04.2011 - 08.2022
High School Diploma -
Las Vegas High School
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