Summary

Work History

Education

Skills

Timeline

Overview

CHRISTY DEAN

Summary

Results-driven operations and customer service professional with 10+ years of experience across retail, healthcare, and corporate environments. Proven ability to manage high-volume workflows, supervise daily operations, handle cash and financial transactions, and improve customer satisfaction and retention. Strong leadership, communication, and organizational skills with experience training staff and supporting team performance. Seeking an Assistant Manager position with Dollar Tree.

Work History

Front Office Manager / Administrative Assistant

Towne View Dental Care

Flower Mound, Texas

11.2025 - 04.2026

Managed daily front office operations including scheduling, patient coordination, insurance verification, billing support, and payment processing using Dentrix
Served as primary administrative support for office workflow, patient communication, and provider scheduling in a fast-paced dental practice
Assisted with treatment coordination, financial discussions, and patient follow-up communications to support continuity of care
Maintained accurate electronic records, documentation, and insurance information while ensuring confidentiality and organization
Implemented workflow tracking methods that improved communication between clinical and administrative teams
Supported office continuity during internet outages by utilizing alternative communication and scheduling solutions to minimize disruptions

Shuttle Bus Driver

The Parking Spot

Irving, Texas

11.2024 - 10.2025

Transported passengers safely to and from airport terminals.
Maintained shuttle bus cleanliness and functionality daily.
Assisted passengers with luggage and special needs requests.
Ensured compliance with safety regulations and company policies.
Conducted routine inspections of vehicle systems and equipment.
Obeyed DOT rules and regulations and local laws to maximize safety.

Political Canvasser

Campaign Industries

Dallas, Texas

10.2024 - 10.2024

Maintained accurate records of canvassing activities and voter interactions.
Organized neighborhood events to engage voters in the electoral process.
Developed and implemented door-to-door canvassing strategies to increase voter awareness of political issues.
Walked many miles daily to obtain signatures and register voters.
Educated unregistered voters on benefits of registering and making vote count.

Billing & Account Specialist

Charter Communications (Spectrum)

Irving, Texas

10.2017 - 12.2023

Managed high-volume customer accounts, processing payments and addressing billing inquiries to streamline customer experience
Processed financial transactions and maintained accurate account records
Resolved escalations, enhancing customer satisfaction and retention rates through effective communication
Collaborated with internal teams to efficiently resolve complex issues, ensuring timely solutions for customers

Benefit Advocate

UnitedHealth Group

Dallas, Texas

01.2014 - 09.2017

Handled 50+ calls daily in a fast-paced environment
Assisted with billing, scheduling, and account inquiries
Ranked in top 10% for issue resolution and customer satisfaction
Processed payments and supported claims and benefit questionsAssisted customers with billing, scheduling, and service support in a fast-paced call environment
Resolved concerns while maintaining professionalism and accuracy
Educated customers and improved overall service experience

Administrative Assistant

Kimberly-Clark

Irving, New York

2007 - 2008

Supported internal projects for stockholders and employees by processing incoming mail and preparing documentation for electronic data entry and record management
Opened, sorted, and distributed incoming correspondence while maintaining organization and workflow efficiency in a high-volume corporate environment
Entered numerical and account-related data into internal database systems with a high level of accuracy and attention to detail
Accurately processed and reconciled monies received, including calculating deposits and maintaining financial documentation records
Assisted with order verification, proofing, and administrative support tasks to ensure accuracy and timely processing
Managed office supplies, vendor coordination, office organization, and daily operational support activities
Supported administrative and financial workflows utilizing systems such as SAP ERP, Microsoft Excel, and internal database management platforms
Maintained professionalism, confidentiality, and strong organizational skills while supporting cross-functional office operations

Education

Texas Licensed Registered Dental Assistant (RDA) - Dentistry

Pure Dental Assisting Academy (Mint Dentistry)

Irving, TX

09-2004

High School Diploma -

Mesquite High School

Mesquite, TX

05-2001

Psychology

Eastfield College

Mesquite, TX

Business Administration And Management

Northlake College

Irving, TX

Skills

Customer Service & Conflict Resolution

Team Leadership & Staff Training

Proficient in building customer rapport

Scheduling & Workflow Coordination

High-Volume Operations Management

Cash Handling & Drawer Reconciliation

Billing, Deposits & Financial Processing

Inventory Support & Stocking

Microsoft Office (Excel, Word)

Type 60 wpm

capacity

Knowledge of QuickBooks software Trained in Mysme, MIIM, RXclaim, RXweb, PAS, MARX, GPS, ODM, CRM, SAP and CCMS