Kelsey Williams
Chicago,IL
Summary
Organized and results-oriented professional with extensive experience in operations management and team leadership. Demonstrated success in enhancing service quality and streamlining processes in fast-paced environments. Proficient in utilizing technology and interpersonal skills to achieve organizational objectives. Strong leadership and problem-solving capabilities with a proven track record in fleet maintenance and repair.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bus Maintenance Coordinator
Chicago Transit Authority
Chicago, USA
11.2021 - Current
- Supervise a team of over 20 bus servicers, guaranteeing cleanliness and quality across the fleet.
- Implemented structured cleaning schedules, maintaining fleet readiness above 95% operationally.
- Performed audits on bus maintenance activities to ensure adherence to established benchmarks.
- Achieved a 90% complaint resolution rate within two days for over 50 annual complaints.
- Generated comprehensive shift reports that equipped management with essential operational insights.
Rail Car Appearance Coordinator
Chicago Transit Authority
Chicago, USA
11.2020 - 11.2021
- Oversaw operations of rail car servicers and vendors, maintaining cleanliness standards for over 800 rail cars across terminals.
- Achieved a 15% reduction in non-compliance incidents through regular audits.
- Streamlined service delivery by collaborating with external vendors on procurement and maintenance issues.
- Developed daily shift performance reports to provide management with timely updates on fleet cleanliness.
Customer Service
Sam’s Club
Normal, USA
06.2019 - 05.2020
- Increased sales by 10% within six months through customized cake designs.
- Ensured product quality by adhering to meticulous standards and attention to detail.
- Created unique baked goods, enhancing customer engagement and satisfaction levels.
- Consistently upheld high standards of customer service satisfaction.
Assistant Teacher
La Petite Academy
Normal, USA
09.2017 - 06.2019
- Created tailored lesson plans for varied student demographics, resulting in a 25% increase in engagement and academic success.
- Monitored student transportation to uphold strict adherence to safety protocols.
- Provided targeted one-on-one counseling to assist students in reaching personal educational objectives.
Education
Bachelor of Science - Sociology
Illinois State University
Normal, IL12.2019
Skills
- Microsoft Office Suite
- Leadership and employee development
- Process improvement strategies
- Quality assurance practices
- Data analysis techniques
- Conflict resolution skills
Certification
- Certified in Supervisory Skills for Fleet Maintenance, 2023
- Completed CTA Safety and Procedures Training, 2022
- Conflict Resolution and Team Leadership Workshop, 2021
Timeline
Bus Maintenance Coordinator
Chicago Transit Authority
11.2021 - Current
Rail Car Appearance Coordinator
Chicago Transit Authority
11.2020 - 11.2021
Customer Service
Sam’s Club
06.2019 - 05.2020
Assistant Teacher
La Petite Academy
09.2017 - 06.2019
Bachelor of Science - Sociology
Illinois State University
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