KELSEY WILLIS
Denham Springs,LA
Summary
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
MATT BOWERS CDJR
12.2023 - Current
- Developed estimates by costing materials, supplies, and labor
- Maintained high customer satisfaction standards to meet or exceed targets
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication
Sales Consultant
CARMAX
12.2019 - 12.2023
- Negotiated purchase prices and explained sales, warranty, and optional products
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Top sales consultant in Presidents Club since 2021
Education
AAS - Process Technology
RIVER PARISH COMMUNITY COLLEGE
Gonzales, LA05-2025
Skills
- Skills & abilities Customer Service
- Multitasking and Organization
- Sales and Marketing
- Efficient Leadership
References
References- Shawn Wallace Sales Manager | CarMax | 469-569-8027
Certification
- Career and Tech Certificate in Plant Safety
- TWIC
Timeline
Service Advisor
MATT BOWERS CDJR
12.2023 - Current
Sales Consultant
CARMAX
12.2019 - 12.2023
AAS - Process Technology
RIVER PARISH COMMUNITY COLLEGE
- Career and Tech Certificate in Plant Safety
- TWIC
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