Summary
Overview
Work History
Education
Skills
Education and Training
References
Timeline
Generic

Kelsey Wilson

Lehi,Utah

Summary


Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

13
13
years of professional experience

Work History

Licensed Massage Therapist

Self Employed Services
10.2017 - Current
  • Promoted additional services offered by the practice such as hot stone massage therapy or aromatherapy sessions.
  • Increased sales by providing exceptional service and maintaining a positive and energetic attitude.
  • Managed front desk operations, such as scheduling appointments, checking out patients, or answering phone calls.
  • Assisted with basic bookkeeping, filing, and maintaining clients' records.

Retail Sales Associate

Intermountain Farmers Association
04.2024 - 05.2024
  • Promoted special offers and discounts to encourage additional purchases.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Cross-sold products and services to increase average transaction value.

Sandwich Artist

Subway
12.2018 - 03.2019
  • Promoted food items, beverages, and desserts to increase sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders, and promoted a positive image for business.

Caregiver

Private Residence
12.2017 - 10.2018
  • Assisted elderly clients with activities of daily living such as bathing, dressing, and grooming.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to the supervisor.

Certified Nursing Assistant

Central Utah Veterans Home
01.2016 - 01.2017
  • Assisted elderly clients with activities of daily living such as bathing, dressing, and grooming.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to the supervisor.

Caregiver

Private Residence
07.2015 - 11.2015
  • Assisted elderly clients with activities of daily living such as bathing, dressing, and grooming.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to the supervisor.

Marketing and Public Relations Volunteer

Utah State Lawn Mower Association
03.2012 - 10.2015
  • Organized special events, including press conferences, interviews, meetings, and other functions.
  • Assisted with planning and execution of private, company, and client events.
  • Created engaging content for media releases, social media platforms, and newsletters.

Adult Sweeper

Nebo School District
09.2014 - 07.2015
  • Cleaned up spills, removed trash from receptacles, and replaced liners as needed.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the building.

Crew Member

Wendy's
07.2014 - 09.2014
  • Promoted food items, beverages, and desserts to increase sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders, and promoted a positive image for business.

Crew Member

McDonald's
12.2013 - 07.2014
  • Promoted food items, beverages, and desserts to increase sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Talked pleasantly with customers while taking orders, and promoted a positive image for business.

Kindergarten Teacher Internship

Canyon Elementary
01.2013 - 05.2013
  • Provided a safe learning environment where children could explore their creativity.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Education

Associate of Science - General Studies

Salt Lake Community College
Salt Lake City, UT
05-2024

Certificate of Proficiency - Facebook Digital Marketing

Salt Lake Community College
Salt Lake City, UT
05-2023

Utah College of Massage Therapy
Orem, Utah
08-2017

Skills

  • Strong Communication and Interpersonal Skills
  • Social Media Management
  • Customer Retention
  • Upselling and Cross-Selling
  • Lead prospecting
  • Negotiation
  • Closing Techniques
  • Customer Engagement
  • Campaign Management
  • Public Relations Strategies
  • Product and Service Promotion
  • Schedule Coordination
  • Promotions and Advertising
  • Deep tissue massage
  • Reflexology techniques
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Education and Training

other,other

References

References available upon request.

Timeline

Retail Sales Associate

Intermountain Farmers Association
04.2024 - 05.2024

Sandwich Artist

Subway
12.2018 - 03.2019

Caregiver

Private Residence
12.2017 - 10.2018

Licensed Massage Therapist

Self Employed Services
10.2017 - Current

Certified Nursing Assistant

Central Utah Veterans Home
01.2016 - 01.2017

Caregiver

Private Residence
07.2015 - 11.2015

Adult Sweeper

Nebo School District
09.2014 - 07.2015

Crew Member

Wendy's
07.2014 - 09.2014

Crew Member

McDonald's
12.2013 - 07.2014

Kindergarten Teacher Internship

Canyon Elementary
01.2013 - 05.2013

Marketing and Public Relations Volunteer

Utah State Lawn Mower Association
03.2012 - 10.2015

Certificate of Proficiency - Facebook Digital Marketing

Salt Lake Community College

Associate of Science - General Studies

Salt Lake Community College

Utah College of Massage Therapy

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