Kelsey Wolfe
Navarre,OH
Summary
Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities.
Overview
8
8
years of professional experience
Work History
Application Analyst
Aultman Hospital
01.2019 - 01.2024
- Data entry
- Implementation of Aultman On-line Scheduling and Outreach algorithms
- Safeguard patient data per HIPAA regulations
- Provided exceptional end-user support, resolving technical issues quickly and efficiently.
- Participated in regular team meetings to discuss project progress, challenges faced, and potential solutions, fostering open communication among team members.
- Enhanced application performance by conducting thorough system analyses and implementing necessary updates.
- Established and maintained a strong working knowledge of internal systems to provide comprehensive support for end-users, identifying potential areas for enhancement.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to established guidelines.
Delivery Driver
UPS
01.2020 - 01.2021
- Use of company devices to obtain route information
- Communicate with other drivers regarding misloads/missing packages
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Server
Carroll County Airport Restaurant
01.2016 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Certification -
phlebotomy training specialists
02.2020
HS diploma -
Massillon washington high school
05.2014
Skills
- Microsoft Office
- 50 WPM
- Customer support
- Complex Problem-solving
- Data migration
- End-user training
- Application development
- Software testing
- End user support
- Technical support
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
References
- Catherine Tull, Coworker, (330) 949-6215
- Kristina Kandle, Peer, (330) 844-3930
Timeline
Delivery Driver
UPS
01.2020 - 01.2021
Application Analyst
Aultman Hospital
01.2019 - 01.2024
Server
Carroll County Airport Restaurant
01.2016 - 01.2017
Certification -
phlebotomy training specialists
HS diploma -
Massillon washington high school
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