Kelsey Yarmer
Spokane,WA
Summary
Organized Patient Service Representative with 9 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
17
17
years of professional experience
Work History
Licensed Massage Therapist
Sonoran Wellness Center
09.2016 - 07.2024
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue and Swedish.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Private Dog Sitter
Self Employed
01.2018 - 07.2024
- Supported clients during extended travel by providing consistent updates, photos, and videos of their pets'' activities and wellbeing.
- Maintained a safe and secure space for dogs by adhering to strict house rules and guidelines set by pet owners.
- Ensured timely feeding, walking, and grooming routines for each dog under my care, resulting in contented and well-cared-for pets.
- Administered medications as needed to maintain optimum health of pets, following owner instructions with precision.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during scheduling process.
Mobile Massage Therapist
Pain Stop Clinics
11.2016 - 01.2019
- Attending over 200 local events and offering on-site chair massages, showcasing the convenience and benefits of mobile massage therapy.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Conducted thorough intake assessments, gathering relevant health history information to inform tailored massage approaches.
- Managed appointment scheduling efficiently, accommodating Pain Stop representative preferences while maximizing daily bookings.
Daycare Assistant
Sage Child Development Center
01.2008 - 12.2017
- Kept children between ages of 3 months and 12 years old safe and secure with vigilant oversight.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Education
Trade Degree - Massage Therapy
Maricopa Community Colleges, Scottsdale Community College
Scottsdale08.2016
High School Diploma -
Horizon High School
Scottsdale05.2007
Skills
- Patient confidentiality
- Appointment Scheduling
- Policy Adherence
- Professional ethics
- Patience and Empathy
- Client Communication
- Active Listening
Timeline
Private Dog Sitter
Self Employed
01.2018 - 07.2024
Mobile Massage Therapist
Pain Stop Clinics
11.2016 - 01.2019
Licensed Massage Therapist
Sonoran Wellness Center
09.2016 - 07.2024
Daycare Assistant
Sage Child Development Center
01.2008 - 12.2017
Trade Degree - Massage Therapy
Maricopa Community Colleges, Scottsdale Community College
High School Diploma -
Horizon High School
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