- Knitting and Crocheting
- Electronics
- Drawing, Painting, Sketching
- Video Game Design
- Coding and Programming
- Video Gaming
- Crafting and DIY Projects
- Reading
Kelsey Yokanovich
Arnold,MD
Summary
Reliable Ticket Sales Agent offering strong multitasking, problem-solving, and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customers positive experiences to drive loyalty and repeat business. Trained in Customer Service areas and flexible with changing business needs.
Overview
1
1
year of professional experience
Work History
Ticket Sales Agent
Watermark Journeys
08.2023 - 12.2024
- Provided exceptional support during special events, assisting guests with wayfinding and ticketing issues as needed.
- Resolved customer complaints professionally, applying empathy and effective problem-solving skills.
- Enhanced customer experience, addressing inquiries and requests for assistance promptly and accurately.
- Trained new employees on company policies, software systems, and sales techniques to ensure consistent performance across the team.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
- Stocked ticket sales counter with brochures, rack cards, and other promotional materials for guest use.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Applied Mathematics
University of Mary Washington
Fredericksburg, VAHigh School Diploma -
Broadneck High School
Annapolis, MD05-2025
Skills
- Goal oriented
- Building rapport
- Ticketing software
- Customer complaint resolution
- Transaction accuracy
- Hospitality and accommodation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Honest and dependable
- Attention to detail
- Multitasking Abilities
Interests
Timeline
Ticket Sales Agent
Watermark Journeys
08.2023 - 12.2024
Applied Mathematics
University of Mary Washington
High School Diploma -
Broadneck High School
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