Yussif Basa-Ama
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ticket Sales Agent
Yale Ticket Office
10.2023 - 03.2024
- Provided exceptional support during special events, assisting guests with wayfinding and ticketing issues as needed.
- Contributed to successful events by working closely with operations staff to communicate venue capacity and requirements.
- Managed high call volume efficiently, ensuring minimal wait times for customers.
- Utilized data-driven insights to better understand buyer preferences and patterns in order to tailor product offerings accordingly.
- Enhanced customer experience, addressing inquiries promptly and accurately.
- Maintained accurate records of transactions and seat availability in the ticketing system.
- Increased ticket sales by proactively engaging with customers and providing exceptional service.
YSS Counselor
Yale Summer Session
05.2023 - 08.2023
- Assisted students in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of student interactions, assessments, and progress notes for effective case management.
- Implemented behavioral modification strategies to help students develop healthier habits.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings.
- Conducted assessments to determine progress and performance and reported findings to relevant authorities.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Designed culturally-sensitive activities to each student's background and experiences.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
Operations Coordinator
Yale Conference and Events
05.2022 - 08.2022
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Summer Intern
Global Vybz Foundation
06.2021 - 08.2021
- Maintained a strong work ethic and positive attitude throughout the summer internship program, earning recognition from supervisors for outstanding performance and commitment to team success.
- Leveraged exceptional problem-solving abilities when faced with unexpected challenges or difficult situations during daily activities as an intern.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Education
Master of Arts - International Administration
University of Miami
Miami, FL12-2025
Bachelor of Arts - African Studies
Yale University
New Haven, CT05-2024
Skills
- Goal oriented
- Multitasking and organization
- Scheduling management
- Project Support
- Administrative management
- Risk management
- Hospitality and accommodation
- Client records management
- Documentation skills
Certification
- Security Management
Languages
English
Native or Bilingual
Twi
Native or Bilingual
Spanish
Elementary
Timeline
Ticket Sales Agent
Yale Ticket Office
10.2023 - 03.2024
YSS Counselor
Yale Summer Session
05.2023 - 08.2023
Operations Coordinator
Yale Conference and Events
05.2022 - 08.2022
Summer Intern
Global Vybz Foundation
06.2021 - 08.2021
Master of Arts - International Administration
University of Miami
Bachelor of Arts - African Studies
Yale University
Similar Profiles
Betty MogollonBetty Mogollon
CTO Agent at Central Ticket OfficeCTO Agent at Central Ticket Office
Ben EllisBen Ellis
Customer Service Manager at University of Hawaii at Manoa Ticket & ID OfficeCustomer Service Manager at University of Hawaii at Manoa Ticket & ID Office
Ryan J. RuffRyan J. Ruff
Sales & Services Associate at Carolina Panthers Ticket OfficeSales & Services Associate at Carolina Panthers Ticket Office