Kelsey M. Gordon
Coraopolis,PA
Summary
Dedicated telecommunications officer with demonstrated communication, multitasking, and documentation abilities. Calm, compassionate, and kind emergency services professional with in-depth knowledge of fundamental computer and networking technologies, basic electronics, analog and digital audio, and computer aided dispatching software. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telecommunications Operator II
Allegheny County Emergency Services
08.2022 - Current
- Answered calls from automatic routing system and took basic information from callers.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Monitored Police, Fire and EMS radios to provide assistance to responding personnel.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Followed established protocols for professional handling of emergency situations.
Photographer
Gateway Clipper Fleet
05.2022 - 08.2022
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Planned and prepared for on-location and event shoots.
- Selected and set up appropriate props, backdrops and lighting.
- Edited, toned, captioned or uploaded average of 300 photographs for publication per day.
- Maintain or increase average sales.
Certified Pharmacy Technician
CVS Specialty Pharmacy
05.2019 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers in high-volume call center environment.
- Solved customer problems over telephone by providing assistance with placing orders, or navigating systems.
- Communicated directly with doctors' offices via telephone, fax, and email.
- Calculate correct dosages and drug conversions per pharmacist requests
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Effective liaison between customers and internal departments.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Troubleshooted adjudication errors while processing medication orders and forms of payment
Banquet Server / Banquet Bartender
Sheraton Hotel At Station Square
06.2017 - 04.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
Server /Kitchen Expeditor
Bahama Breeze
08.2015 - 01.2017
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Confirmed proper placement of products and side items while implementing special instructions.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
Education
Technical Degree - Audio Engineering
Conservatory of Recording Arts And Sciences
Gilbert05.2022
Skills
- Typing Speed
- Problem-Solving
- Critical Thinking
- Computer-aided dispatching
- Emergency Response Procedures
- Law Enforcement Collaboration
- Radio Frequencies Monitoring
- Attention to Detail
Certification
- APCO - Public Safety Telecommunicator 1
- Priority Dispatch EMD / EFD
- CPhT - Certified Pharmacy Technician
- CNA - Certified Nurse Assistant
- Basic Life Support
Timeline
Telecommunications Operator II
Allegheny County Emergency Services
08.2022 - Current
Photographer
Gateway Clipper Fleet
05.2022 - 08.2022
Certified Pharmacy Technician
CVS Specialty Pharmacy
05.2019 - 04.2021
Banquet Server / Banquet Bartender
Sheraton Hotel At Station Square
06.2017 - 04.2021
Server /Kitchen Expeditor
Bahama Breeze
08.2015 - 01.2017
Technical Degree - Audio Engineering
Conservatory of Recording Arts And Sciences
- APCO - Public Safety Telecommunicator 1
- Priority Dispatch EMD / EFD
- CPhT - Certified Pharmacy Technician
- CNA - Certified Nurse Assistant
- Basic Life Support
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