Robert Barko
Professional Development Specialist
West Mifflin,PA
Summary
Ten years of experience in customer service. Ten years in personal computer systems installation and management. Public servant background since 2004. Over the past 10+ years was able to self teach various vinyl and sublimation techniques for personal business. Recently started to personally engrave items via a diode laser for this business as well.
Overview
18
18
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
Work History
Professional Development Specialist
Allegheny County Emergency Services
Pittsburgh, PA
06.2019 - Current
- Process requests for emergency audio to be used for court or investigative purposes
- Provide Quality Assurance and feedback for emergency and non-emergency phone calls and radio communications
- Designed and implemented training packets and study resources for new hire candidates.
620Designs - Co-owner
Self-employeed
West Mifflin, PA
06.2010 - Current
- Designed and produced adhesive vinyl products for sale to family and friends.
- Worked with heat press applications and recently started using sublimation applications.
- Personalized engravings using a diode laser.
- Currently attempted to expand on this home based operation.
Firefighter/EMT/Quartermaster
Fire Company
West Mifflin, PA
02.2013 - 10.2020
- Responded to fire, crash and rescue calls
- Effectively managed database of equipment inventory throughout department
- Designed and implemented several forms for emergency and non-emergency situations
- Developed and reviewed specifications for design and construction of security systems
- Maintained and serviced access control system for entrance to building
- Designed and implemented WAN/LAN networks throughout building
- Maintained and serviced all mobile PC and Tablets used within the department
- Maintained and implemented vital updates to all computer terminals throughout department
- Elected to the position of 2nd Lieutenant overseeing the supervision on fire department personnel on emergency and non-emergency situations
- Elected to the position of Board of Directors.
Telecommunicator
Allegheny County Emergency Services
Pittsburgh, PA
10.2016 - 05.2019
- Effectively managed a high-volume of inbound and outbound emergency calls from residents of Allegheny County.
Emergency Dispatcher
United States Steel
West Mifflin, PA
03.2013 - 10.2016
- Effectively managed a high-volume of inbound and outbound emergency calls
- Addressed and resolved employee complaints empathetically and professionally
- Defused volatile situations calmly and courteously
- Accurately documented, researched and resolved issues
- Managed call center from initial start-up to full operational status
- Developed and reviewed specifications for design and construction of security systems
- Supervised a team of 8 security personnel during a given shift.
Firefighter/EMT/Dispatcher
US Security Associates
West Mifflin, PA
04.2005 - 03.2013
- Effectively managed a high-volume of inbound and outbound emergency calls
- Addressed and resolved employee complaints empathetically and professionally
- Defused volatile situations calmly and courteously
- Accurately documented, researched and resolved issues
- Managed call center from initial start-up to full operational status
- Developed and reviewed specifications for design and construction of security systems
- Supervised a team of 8 security personnel during a given shift
- Detected suspicious activities and watched for criminal acts and rule infractions
- Monitored and authorized entrance and departure of employees and visitors
- Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Denied entrance to the building to unauthorized persons
- Responded to fire, crash and rescue calls
- Administered stabilizing medical care to employees and visitors.
Education
Associate of Science - Software Engineering and Database Systems
Community College of Allegheny County
01.2015 - Current
Diploma - undefined
Steel Valley Senior High School
Skills
JavaScriptundefined
Certification
EMT Certification
Timeline
Professional Development Specialist
Allegheny County Emergency Services
06.2019 - Current
Telecommunicator
Allegheny County Emergency Services
10.2016 - 05.2019
Associate of Science - Software Engineering and Database Systems
Community College of Allegheny County
01.2015 - Current
Emergency Dispatcher
United States Steel
03.2013 - 10.2016
Firefighter/EMT/Quartermaster
Fire Company
02.2013 - 10.2020
620Designs - Co-owner
Self-employeed
06.2010 - Current
Firefighter/EMT/Dispatcher
US Security Associates
04.2005 - 03.2013
Diploma - undefined
Steel Valley Senior High School
EMT Certification
CPR Certification
BLS Certification
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