Kelsi Bolden
Sicklerville
Summary
Dedicated and compassionate professional with experience supporting K–12 educators through employee and school support services. Strong communicator with a background in customer service, administrative coordination, and problem-solving. Passionate about fostering positive learning environments, building meaningful relationships with colleagues, and contributing to company success through patience, organization, and exceptional service.
Overview
6
6
years of professional experience
Work History
Support Specialist
ESS
2024.07 - Current
- Support K–12 school districts by assisting substitute teachers and school staff with daily operational needs.
- Resolve 30–40 employee inquiries daily through phone and email while maintaining professionalism and empathy.
- Assist educators with onboarding, scheduling, payroll, timekeeping, password resets, and technical support.
- Collaborate with school administrators and internal teams to ensure timely staffing solutions.
- Maintain accurate records using Zendesk and internal education management systems.
Office Assistant
Oberlin College Concert Productions
2023.02 - 2023.10
- Supported scheduling and coordination of student, faculty, and guest performances.
- Prepared, proofread, and formatted concert programs and event materials.
- Communicated with students and faculty regarding deadlines and scheduling.
- Managed front desk responsibilities and assisted with practice room reservations.
- Maintained tracking spreadsheets and completed administrative projects.
Customer Service Representative
TTEC / Bank of America
2020.05 - 2020.09
- Resolved customer concerns while maintaining high service standards.
- Authenticated customer accounts and assisted with account access, password resets, and card services.
- Documented account activity accurately and escalated security concerns when appropriate.
Education
Bachelor of Arts - Music – Jazz Performance
Oberlin College
Oberlin, OH2024-05
High School Diploma -
Camden Creative Arts Morgan Village Academy
Camden, NJ2017-06
Skills
- Relational Communication
- Relationship Building
- Administrative Coordination
- Conflict Resolution
- Organization & Time Management
- Problem Solving
- Professional Written Communication
- Team Collaboration
- Customer Service Excellence
TECHNICAL SKILLS
Microsoft Office 365 Word Excel PowerPoint Outlook Windows Zendesk
Timeline
Support Specialist
ESS
2024.07 - Current
Office Assistant
Oberlin College Concert Productions
2023.02 - 2023.10
Customer Service Representative
TTEC / Bank of America
2020.05 - 2020.09
Bachelor of Arts - Music – Jazz Performance
Oberlin College
High School Diploma -
Camden Creative Arts Morgan Village Academy