Kelsi Crafton

• Delivered exceptional and hospitable customer service, ensuring timely and accurate order satisfaction.
• Managed cash transactions, balancing registers with Excel and cashing out staff at shift's end to ensure accurate financial reporting.
• Handled conflicted situations through out peak rush hours with confidence and composure, while also maintaining service standards.
• Collaborated with kitchen staff and food representatives to explore food and menu curiosity, preparation and overall service.
• Suggested menu improvements based on customer feedback, contributing to increased sales and enhanced patron satisfaction.
• Resolved conflicts during peak rush hours with composure, maintaining high service standards and ensuring a positive dining experience.
• Going beyond standard measures by maintaining an inviting, immaculate entrance for patrons. Ensuring a clean, comfortable and positive guest experience.
• Going beyond standard measures by maintaining an inviting, immaculate entrance for patrons. Ensuring a cleanly, comfortable and positive guest experience.

• Managed front desk duties while exceeding social expectations, resulting in better service for students with questions, identification, and directory.
• Monitored exam environments to ensure compliance with academic integrity policies.
• Administered and prepared examination materials for various assessments.
• Assisted students with exam-related inquiries, delivering clear instructions and effective support to ensure preparedness.
• Coordinated seating arrangements to create optimal testing conditions, promoting a focused exam environment.
• Verified student credentials prior to state test exams to ensure accurate identification.
• Performed basic Excel documentation to keep student progress organized and accessible for the staff.
• Directed students to qualifying staff with different expertise, such as registrar administrators and advisors.

• Assisted customers with product selection and provided expert knowledge on home improvement solutions.
• Maintained inventory levels, ensuring products were stocked and organized for optimal staff convenience and customer accessibility.

Certifications in: general business, human resource management, supervisory management, team leadership.