Kelsi Destefano
Kansas City,MO
Summary
Hardworking and self-disciplined professional with a strong background in administrative support, event coordination, client relations, and marketing; as well as leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Trainer & Instructor
Summit Stables
04.2023 - Current
- Train horses and provide riding instruction
- Manage client communication, scheduling, and barn logistics
- Oversee horse care and health
- Handle social media and foster a welcoming, professional atmosphere
Assistant Manager
Terrace on Grand
07.2016 - Current
- Coordinate and manage weddings and corporate events
- Handle vendor scheduling, ordering, and inventory for event supplies
- Manage accounts payable, client communication, and contracts
- Lead employee scheduling and foster a positive team environment
- Conduct venue tours and sales consultations
- Create and manage social media and marketing content
Leasing Specialist
Old Town Lofts
01.2025 - 06.2025
- Managed leasing, property tours, and tenant communication
- Organized contracts, files (digital and paper), and project timelines
- Provided customer service and problem resolution
- Supported onsite property management and administrative tasks
Guest Service Specialist / Team Lead
Target
09.2018 - 05.2019
- Led guest service operations and mentored team members
- Handled escalated customer concerns with efficiency
- Promoted teamwork and created a positive work culture
Education
Certificate - Graphic Design
Los Angeles Film School
Associate in Arts - undefined
Metropolitan Community College
High School Diploma - undefined
St. Teresa’s Academy
Skills
- Administrative Support & Organization
- Email, Phone, and Client Communication
- Scheduling & Calendar Management (Google Calendar, Office 360)
- Google Forms, Microsoft Office Suite, Canva, Adobe, Photoshop
- Event Planning & Social Media Management
- File and Contract Organization
- Customer Service & Problem Solving
- French Language Proficiency
- Workplace safety
- Motivational techniques
- Training facilitation
- Task delegation
- Teaching
- Social media
- Research
- Feedback delivery
- Instructional skills
- Organizing courses
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
Languages
French
Native or Bilingual
Timeline
Leasing Specialist
Old Town Lofts
01.2025 - 06.2025
Assistant Trainer & Instructor
Summit Stables
04.2023 - Current
Guest Service Specialist / Team Lead
Target
09.2018 - 05.2019
Assistant Manager
Terrace on Grand
07.2016 - Current
Associate in Arts - undefined
Metropolitan Community College
High School Diploma - undefined
St. Teresa’s Academy
Certificate - Graphic Design
Los Angeles Film School