Kelsi Honeyman
Athens
Summary
Hospitality and luxury client service professional with 7+ years of experience in boutique operations, team leadership, and personalized customer experiences. Skilled in relationship building, problem solving, visual presentation, and creating welcoming environments that foster client trust and loyalty. Experienced in fast-paced, detail-oriented settings with a strong focus on professionalism, communication, and service excellence.
Overview
4
4
years of professional experience
Work History
Hotel Manager
Farmer and Sons
Hudson, NY
06.2025 - 01.2026
- Managed daily operations within a boutique hospitality environment, ensuring elevated guest experiences and personalized service.
- Developed a guest recognition initiative for repeat visitors, helping strengthen client relationships and loyalty.
- Professionally managed overnight guest communications while calmly troubleshooting after-hours operational and maintenance emergencies.
- Supported staff coordination, scheduling, onboarding, and cross-department communication in a fast-paced environment.
- Contributed to social media and marketing initiatives through content creation, photography, and visual promotion of retail offerings and guest experiences.
- Resolved guest concerns with professionalism, discretion, and strong interpersonal communication skills.
Guest Experience Coordinator
Woodstock Way Hotel
Woodstock, NY
12.2024 - 05.2025
- Enhanced guest satisfaction by delivering personalized welcomes, resolving inquiries, and providing tailored recommendations for local attractions, achieving a 95% guest satisfaction rating.
- Executed effective service recoveries by promptly addressing and resolving guest complaints, resulting in positive feedback and 15% repeat bookings.
- Streamlined check-in/check-out processes and managed reservations across phone, email, and in-person channels, accommodating special requests and reducing wait times by 20%.
- Collaborated with housekeeping and maintenance to ensure seamless guest experiences, maintaining room readiness and facility standards for 50+ rooms daily.
- Upsold hotel amenities and processed transactions with 100% accuracy, boosting add-on revenue by 10% while maintaining organized front desk operations.
Hotel Supervisor
The Maker Hotel
03.2022 - 07.2024
- Led daily operations, ensuring exceptional quality guest experiences by managing inquiries, resolving complaints, and overseeing VIP arrivals, including celebrities and influencers.
- Supervised and trained front office staff, implementing disciplinary measures, motivation strategies, and new hire onboarding.
- Developed SOPs that reduced billing errors by 20% and increased shift efficiency by 15%.
- Strengthened interdepartmental communication between front desk and housekeeping, conducting room inspections and maintaining luxury standards.
- Spearheaded guest recognition programs that increased repeat bookings by 20%.
- Managed monthly inventory, cutting minibar waste by 10% and boosting retail profitability.
- Served as Manager on Duty in the absence of the Hotel Manager, ensuring smooth operations and leadership continuity.
- Provided hands-on support across departments during staffing shortages to maintain service excellence.
Education
Associate of Science -
Manhattanville College
Purchase, NYSkills
- Team Leadership and Conflict Resolution
- Inventory Forecasting and Cost Control
- Proficiency in POS systems
- Social Media and Marketing
- Customer Engagement
- Sales
Timeline
Hotel Manager
Farmer and Sons
06.2025 - 01.2026
Guest Experience Coordinator
Woodstock Way Hotel
12.2024 - 05.2025
Hotel Supervisor
The Maker Hotel
03.2022 - 07.2024
Associate of Science -
Manhattanville College