Summary
Overview
Work History
Education
Skills
Timeline

Kelsi Kutz

Springfield,Missouri

Summary

Customer oriented Customer Service Team Lead vsuccessful in troubleshooting and handling customer support issues in a timely manner. Expertise in providing customer support in a high call volume environment. Exceptional computer aptitude and telephone etiquette. Energetic with strong management skills who thrives in a fast paced dynamic environment.

Overview

13
13
years of professional experience

Work History

Customer Service Team Leader

Jack Henry & Associates Inc.
Springfield , MO
08.2018 - 10.2023
  • Handled advanced issues with calm, knowledgeable and professional approach
  • Responded to team support questions quickly to maintain call center efficiency
  • Demonstrated professionalism and courtesy with customers while working to resolve complaints, problems or respond to questions
  • Trained and coached employees to maintain good call metrics and customer service

Member Service Representative

Teletech
Springfield, Missouri
08.2013 - 08.2018
  • Managed customer calls effectively and efficiently in a complex, fast paced and challenging call center environment
  • Accurately documented, researched and resolved volatile customer issues calmly and courteously
  • Cross trained in Credit Card and Fraud Services accomplishing top tier agent status in both departments
  • Trained new hire employees

Store Associate

Price Cutter
Sprinfield, Missouri
12.2010 - 01.2012
  • Developed knowledge about products and sales items to answer shopper questions
  • Received customer payments
  • Directed shoppers to desired locations in the store

Education

Associates of Science - Biology

Ozarks Technical Community College, Springfield, MO

High School Diploma -

Willard High School, Willard, MO
2012

Skills

  • Creative problem solver
  • Exceptional communication skills
  • MS Windows proficient
  • Skilled in call center operations
  • Strong client relations
  • Complaint resolution
  • Good listening skills

Timeline

Customer Service Team Leader - Jack Henry & Associates Inc.
08.2018 - 10.2023
Member Service Representative - Teletech
08.2013 - 08.2018
Store Associate - Price Cutter
12.2010 - 01.2012
Ozarks Technical Community College - Associates of Science, Biology
Willard High School - High School Diploma,
Kelsi Kutz