Hi, I’m
Kelsi Riley
Dallas,TX
Summary
Aspiring Customer Success Manager with proven experience in marketing and client services roles for a software development organization. Driving top-quality customer experience and satisfaction through building long-term relationships and establishing positive, productive, routine communications.
Overview
7
years of professional experience
1
Certification
Work History
Ziosk
Digital Content Specialist
05.2022 - 01.2024
Job overview
- Utilized excellent client service skills to build strong client relationships and deliver all content elements of Ziosk to Restaurant programs with excellence.
- Oversaw all marketing and content requirements in onboarding process for 20 new clients by working with both internal and external teams to ensure project deadlines are met.
- Coordinated program execution including gathering and synthesizing all requirements, managing Jira tasks, using Adobe Creative Cloud, menu management, troubleshooting issues, and reviewing content for accuracy.
- Optimized analytics tools to monitor performance metrics and refine content strategies accordingly, ensuring continuous improvement in online engagement levels.
- Retained portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction throughout entire customer journey.
Alphalete Marketing
Account Manager
06.2021 - 05.2022
Job overview
- Interviewed, hired and trained highly-qualified staff by teaching best practices, procedures and marketing strategies.
- Developed strong relationships with key accounts to ensure customer satisfaction, while maintaining churn rate under 5%.
- Managed diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Used innovative company products and services to recommend solutions to customers.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Texas Roadhouse
Service Manager
05.2020 - 06.2021
Job overview
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of both customers and employees.
- Tracked inventory and created reports to monitor quantity needs while maintaining variance under 1% and worked with vendors to place orders weekly.
- Worked closely with marketing team to schedule and frequent promotions and fundraisers to drive engagement.
- Monitored sales reports regularly to identify trends in customer preferences and develop strategies to boost employee sales and upselling.
Texas Roadhouse
Training Coordinator
01.2018 - 05.2020
Job overview
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for over 50 new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Texas Roadhouse
Key Manager
11.2016 - 05.2020
Job overview
- Identified areas for improvement in operational processes and developed solutions accordingly.
- Organized and delegated tasks to 30 staff members each shift, monitored performance and provided constructive feedback.
- Demonstrated excellent communication skills by effectively communicating with guests, coworkers, vendors, management.
Education
Des Moines Area Community CollegeAnkeny, IA
Graphic Design
05.2020
Iowa State UniversityAmes, IA
Event Management
01.2018
Skills
- Client Relationship Management
- Onboarding and Orientation
- Detail Oriented
- Strategic Planning
- Adobe Creative Suite
- User Experience Design
- Microsoft Office
- Jira
- Active Listening
- Creative Thinking
Certification
UX Design Certificate | 06/2023
Timeline
Digital Content Specialist
Ziosk
05.2022 - 01.2024
Account Manager
Alphalete Marketing
06.2021 - 05.2022
Service Manager
Texas Roadhouse
05.2020 - 06.2021
Training Coordinator
Texas Roadhouse
01.2018 - 05.2020
Key Manager
Texas Roadhouse
11.2016 - 05.2020
Des Moines Area Community College
Graphic Design
Iowa State University
Event Management
UX Design Certificate | 06/2023
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