Kelsi Sweat
Duchesne ,ME
Summary
Proven security and administrative professional with a history at the Transportation Security Administration, TSA, showcasing exceptional customer service and security equipment operation skills. Excelled in enhancing passenger safety, emergency preparedness, and maintaining strict confidentiality. Achieved significant improvements in security screening efficiency and passenger relations, demonstrating strong integrity and stress tolerance.
Overview
5
5
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
2024.01 - Current
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Developed and maintained positive rapport with passengers and other airport personnel.
PSA
Prospect Airport Services
2022.12 - 2024.01
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Administrative Assistant
Express Title Insurance Agency
2020.03 - 2022.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
High School Diploma -
Duchesne High School
Duchesne, UT05.2022
Skills
- Integrity and honesty
- Customer service and assistance
- De-escalation techniques
- Policy enforcement
- Security equipment operation
- Customer relations skills
- Public safety awareness
- Passenger communication
- Emergency preparedness
- Physical fitness
- Stress tolerance
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
2024.01 - Current
PSA
Prospect Airport Services
2022.12 - 2024.01
Administrative Assistant
Express Title Insurance Agency
2020.03 - 2022.12
High School Diploma -
Duchesne High School