Summary
Overview
Work History
Education
Timeline
Server

KELSI WILLIAMS

Columbus,OH

Summary

I’m a very focused and hardworking team member. I’m commended on delivering exceptional customer service, and also with how fast of a learner I am. I’m dedicated to providing elevated service and providing unforgettable guest experiences. I proved service to large numbers of dinner guests at popular, fast-casual restaurant(s). Detailed organizer of service operations with versatility in stressful circumstances. Upbeat server, with outstanding coordination and memorization skills. 5-year background of creating regular customers and boosting establishment reputation through delivery of unmatched service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position that i can learn something new from. I’m always ready to help myself and team members achieve company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Server

LC The Goat
Hilliard, Ohio
03.2022 - Current
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Cultivated warm relationships with regular customers.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic restaurant while maintaining calm, professional demeanor.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Merchandise Processor

SBC Logistics
Columbus, OH
09.2019 - 03.2020
  • Picked orders, packed boxes and prepared shipments.
  • Used warehouse management system and handheld scanners to document merchandise movements.
  • Inspected items to check quality and accuracy against specifications.

Crew Member/Cook

J Gumbos
Columbus, OH
10.2017 - 02.2019
  • Organizing and cleaning store
  • Taking orders and cashing out orders
  • Preparing food
  • Communicated with management on food inventory stock to request order placement.

Crew Member

Wendy's
Columbus, OH
07.2014 - 11.2016
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service and sales techniques.
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Briggs High School
Columbus, OH
06.2016

Undecided

Columbus State Community College
Columbus, OH

Timeline

Server

LC The Goat
03.2022 - Current

Merchandise Processor

SBC Logistics
09.2019 - 03.2020

Crew Member/Cook

J Gumbos
10.2017 - 02.2019

Crew Member

Wendy's
07.2014 - 11.2016

High School Diploma -

Briggs High School

Undecided

Columbus State Community College

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KELSI WILLIAMS