Kelsie Bryant
Vernon,AL.
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skilled in working in customer-focused work environments. Dependable and punctual with outstanding mathematical aptitude.
Overview
17
17
years of professional experience
Work History
Teacher
Lamar County Board Of Education
09.2020 - Current
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Teacher
Fayette County Board Of Education
07.2019 - 09.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
Customer Service Representative
Tower Loan
08.2012 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
Teller
First State Bank Of The South
05.2006 - 01.2012
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted with training of new tellers on policies and procedures.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Science -
Athens State University
2018
Associates - Arts
Bevill State Community College
2018
High School Diploma -
Sulligent High School
05.2008
Skills
- Works well alongside peers/coworkers
- Organizational skills
- Handling confidential information
- Strong ability to build working relationships with trust and integrity
- Ability to deliver solutions
- Outstanding written and oral communication skills
- Computer/technology skills
- Parent and Student Communication
- Effectively Work with Parents
- Positive Atmosphere Promotion
- Troubleshooting and Resolution
- Document Uploading
- Excellent Communication Skills
- Financial Optimization
- Child development
Timeline
Teacher
Lamar County Board Of Education
09.2020 - Current
Teacher
Fayette County Board Of Education
07.2019 - 09.2020
Customer Service Representative
Tower Loan
08.2012 - 05.2017
Teller
First State Bank Of The South
05.2006 - 01.2012
Bachelor of Science -
Athens State University
Associates - Arts
Bevill State Community College
High School Diploma -
Sulligent High School
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