Kelsie Buemi
Covington,KY
Summary
Dynamic debt collector with proven negotiation skills at Zwicker & Associates P.C., adept at fostering relationships to enhance client satisfaction. Recognized for effectively managing accounts and ensuring timely collections through critical thinking and organization. Committed to delivering exceptional customer service while maintaining accurate documentation and recordkeeping.
Overview
4
4
years of professional experience
Work History
Debt Collector
Zwicker & Associates P.C.
06.2025 - Current
- Collaborated with team members to develop best practices for debt recovery processes.
- Monitored account status and followed up on overdue payments to ensure timely collections.
- Educated clients on financial obligations and consequences of non-payment, fostering understanding.
- Facilitated successful account resolutions by developing strong relationships with both clients and debtors.
- Negotiated settlements effectively, securing favorable terms for both clients and debtors while maintaining professionalism at all times.
- Enhanced client satisfaction by providing timely and accurate information on debt collection progress.
- Developed strong relationships with customers to foster timely payments and account resolution.
Host
Ruth's Chris Steakhouse
08.2024 - 06.2025
- Greeted guests and managed reservations for efficient seating flow.
- Monitored dining area for cleanliness and readiness, maintaining high standards of presentation.
- Handled guest inquiries and concerns promptly, fostering a welcoming atmosphere.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Retail Cashier
Paradies Lagardere
08.2023 - 08.2024
- Ensured accurate cash handling and balanced cash drawers daily.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of the sales floor and checkout areas.
- Trained new staff on cash register procedures and customer service standards.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Helped customers complete purchases, and locate items.
- Assisted customers by answering questions and fulfilling requests.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
Sales Associate
Phantom Fireworks
05.2022 - 05.2023
- Assisted customers in selecting fireworks, providing product knowledge and recommendations.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate of Applied Science - Criminal Justice And Technology
Cambellsville University Harrodsburg
Harrodsburg, KY05-2025
Associate of Applied Science - Criminal Justice And Technology
University of Cincinatti Clermont
Batavia OH05-2025
Skills
- Negotiation
- Account management
- Accounting systems
- Call center background
- Relationship building
- Organization skills
- Customer service
- Multitasking
- Reliability
- Critical thinking
- Active listening
- Data entry skills
- Documentation and recordkeeping
Timeline
Debt Collector
Zwicker & Associates P.C.
06.2025 - Current
Host
Ruth's Chris Steakhouse
08.2024 - 06.2025
Retail Cashier
Paradies Lagardere
08.2023 - 08.2024
Sales Associate
Phantom Fireworks
05.2022 - 05.2023
Associate of Applied Science - Criminal Justice And Technology
Cambellsville University Harrodsburg
Associate of Applied Science - Criminal Justice And Technology
University of Cincinatti Clermont