Kelsie Cobeen
Lake Havasu City,AZ
Summary
Methodical, motivated, and detail-oriented professional with experience successfully providing administrative, customer service and secretarial support looking for a position with a respectable company.
Overview
12
12
years of professional experience
Work History
Remote Customer Service Agent
Amazon.com
11.2016 - 01.2017
- Customer Focus
- Ability to empathize with and prioritize customer needs
- Uphold company values and respect every customer
- Exude patience and ownership with each customer
- Ability to resolve conflicts and set appropriate expectations with customers
- Ability to determine customer needs and provide appropriate solutions
- Navigate company computer system
Auditor/Administrative
Pasco/SW
06.2009 - 01.2010
- Auditing employee paperwork
- Answering multi-line phone system
- Office Equipment i.e
- Fax, Copier, Scanner, Shredder
- Customer Service
- Provided support for staff
Secretary/Dispatch
Basin Towing & Repair
08.2004 - 03.2005
- Answering phones
- Computer sales system
- Office equipment
- U-Haul sales and supplies
- Inventory
- Tow Truck Dispatch
- Customer Service
Education
Associate of Applied Science - Healthcare Management
Penn Foster College
Scottsdale, AZ12-2024
Career Diploma - Medical Administration
Penn Foster College
Scottsdale, AZ05-2017
Associate of Applied Science - Accounting
Pikes Peak Community College
Colorado Springs, CO12.2014
No Degree - Professional Certificate of Business Fundamentals
Pikes Peak Community College
Colorado Springs, CO12-2014
Skills
- Microsoft Office
- Intuit QuickBooks
- Multi-Line Phone System
- Office Equipment
- Customer Relationship Management (CRM)
- Call Center Experience
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Computer Skills
- Data Entry
- Telephone Etiquette
Timeline
Remote Customer Service Agent
Amazon.com
11.2016 - 01.2017
Auditor/Administrative
Pasco/SW
06.2009 - 01.2010
Secretary/Dispatch
Basin Towing & Repair
08.2004 - 03.2005
Associate of Applied Science - Healthcare Management
Penn Foster College
Career Diploma - Medical Administration
Penn Foster College
Associate of Applied Science - Accounting
Pikes Peak Community College
No Degree - Professional Certificate of Business Fundamentals
Pikes Peak Community College
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