Kelsie Dreher
Reno,NV
Summary
Dynamic community support professional with a proven track record at The Reno Initiative For Shelter And Equality. Skilled in crisis intervention and client advocacy, I excel in fostering independence and enhancing quality of life. Adept at implementing individualized support plans, I prioritize effective communication and teamwork to achieve positive outcomes.
Professional with strong background in community support. Skilled in active listening, conflict resolution, and providing compassionate assistance. Proven ability to work collaboratively, adapt to changing needs, and deliver impactful results. Known for reliability, empathy, and effective communication skills essential for fostering supportive environment.
Detail-focused professional prepared for roles in community support. Known for impactful work in providing essential services and addressing client needs. Prioritizes team collaboration and thrives in dynamic environments. Skilled in conflict resolution and empathetic communication.
Overview
16
16
years of professional experience
Work History
Community Support Staff
The Reno Initiative For Shelter And Equality (Women's and Family and Children Crossroads)
11.2024 - Current
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with team members to implement individualized support plans tailored to client needs.
- Monitored client progress, documenting observations and reporting changes to supervisors promptly.
- Facilitated engaging group activities, promoting social interaction and community involvement among clients.
- Provided transportation assistance, ensuring safe arrival to appointments and community events.
- Supported crisis intervention efforts by employing de-escalation techniques during challenging situations.
- Helped clients navigate social services system and access needed resources.
Dispatcher
RSGM. Warehouse Corp
07.2012 - 11.2024
- Coordinated daily dispatch operations to ensure timely deliveries and optimal resource allocation.
- Monitored communication systems to track vehicle locations and address customer inquiries promptly.
- Assisted in maintaining accurate records of dispatched shipments and service requests for operational efficiency.
- Collaborated with drivers to provide real-time updates on route changes and delivery schedules.
- Utilized GPS tracking software to optimize routing decisions, reducing delays and improving delivery times.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Childcare Provider
The Child Garden
06.2009 - 07.2012
- Developed individualized care plans to meet diverse needs of children.
- Supervised group activities to promote social interaction and development.
- Implemented educational games and crafts to enhance learning experiences.
- Trained new staff on childcare protocols and safety procedures.
- Established strong relationships with families, providing regular updates on child progress.
- Coordinated schedules for daily activities, ensuring smooth transitions between tasks.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Conducted assessments to identify developmental milestones and areas for improvement.
- Monitored children's behavior, implementing positive reinforcement strategies effectively.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
Education
GED -
Northern Nevada Literacy Council
Reno, NVCosmetology License - Cosmetology
Milan Institute of Cosmetology
Reno12-2025
Skills
- Community outreach
- Mental health support
- De-escalation techniques
- Substance abuse
- Disability awareness
- Behavioral support
- Email management
- Client advocacy
- Service planning
- Health promotion
- Individualized support
- Life skills training
- Drug abuse prevention
- First aid and CPR
- Trauma-informed care
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Team leadership
- Decision-making
- Active listening
- Adaptability and flexibility
- Team building
- Self motivation
- Task prioritization
- Public relations
- Goal setting
- Conflict resolution
- Emotional awareness
- Analytical thinking
Timeline
Community Support Staff
The Reno Initiative For Shelter And Equality (Women's and Family and Children Crossroads)
11.2024 - Current
Dispatcher
RSGM. Warehouse Corp
07.2012 - 11.2024
Childcare Provider
The Child Garden
06.2009 - 07.2012
GED -
Northern Nevada Literacy Council
Cosmetology License - Cosmetology
Milan Institute of Cosmetology
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