Kelsie Frazier
Las Vegas,NV
Summary
Multi-talented professional with several years of experience bringing background in financial administration, business development and operations leadership. Skilled at stepping into different areas with flexible and resourceful approach. Visionary project and program leader with exceptional problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Risk Controls and Governance - Oversight Management Analyst
Credit One Bank
08.2023 - Current
- Create, Establish and Maintain governance and compliance standards FOR A $10B credit card company
- Ensure Credit One Bank is aligned with industry regulations such as FCRA, ECOA, MLA, SCRA etc
- Conduct risk assessments to identify internal vulnerabilities and assessing the risk associated with different credit card offerings
- Incident manager – Managing and resolving incidents and issue that may pose a risk to the bank such as data breaches, compliance, and non-compliance issues
- Create and maintaining a centralized documentation repository
- Maintain company policies, programs, internal controls, and financial management practices
- First line defense for the overall Risk department
- Risk Department OCC and internal audit documentation preparer
- Stakeholder Liaison and facilitator to Executive team
- Team Manager for Risk associates
- Budget coordinator and department event planner.
Risk Analyst
Credit One Bank
10.2022 - 08.2023
- Reconcile and consolidated $3.5M in Bureau invoices monthly
- Proficient in SAS, SQL, Tableau
- Preformed Daily SAS code oversight, Modification, and Implementation
- Established and maintained professional relationships with credit reporting agencies
- Recruitment for open and upcoming positions
- Risk department coordinator
- Department workshop manager and creator.
Collections Representative S1
03.2022 - 10.2022
- Recover accounts 5-90 days delinquent by utilizing product knowledge to assist the card holders by following FRCPA guidelines
- Communicate professionally and efficiently among peers and management by applying learning from the leadership development program at Credit One Bank.
Team Lead/ Customer Care Representative II
Aetna CVS
06.2021 - 03.2022
- Collaborate on weekly manager and team meetings
- Onboard and train all new hires
- Submit employee performance reviews and track employee growth and development
- Delegate business tasks across branch locations
- Plan employee engagement events monthly and recognition meetings.
Front Desk Ambassador/ Call center Representative
The Strat
09.2020 - 01.2021
- Assist all Hotel Guest with accommodations, check in and check out process
- Oversee and conduct internal property audits
- Associate in Treasury and Cash Management Services
- Support back of office with scheduling and tracking accounts.
Medical Scribe
Loma Linda Hospital
03.2020 - 08.2020
- Assisted physicians with patient charting and managed document filing
- Communicated effectively with staff and provided patient debriefs to physicians
- Upheld HIPAA regulations and confidentiality for patient information
- Handled prescription orders, form requests, and test scheduling
- Coordinated physician meetings and managed daily appointment schedules.
Team Lead/Customer Care Representative
Nordstrom
01.2015 - 08.2020
- Managed employee scheduling for training sessions to ensure compliance with policies and procedures
- Developed and facilitated new hire training
- Monitored employee progress, provided feedback to supervisors, and arranged manager-employee meetings
- Compiled employee statistics for the business and provided vendor support across all business lines
- Managed merchandise tracking for all inbound products
- Served as an in-store credit liaison and aided in the Treasury and Finance department processing daily register allotments and processing employee checks.
Education
Bachelor of Science - Chemistry Premed
Cal State University
San Bernadino, CaSkills
- Process Mapping
- Policy and Business Analysis
- Client Relationship Management
- Business process improvement
- Organizational Development Plans
- Documentation creation and Standardization
- Compliance Monitoring
- Project Management
Certification
- SAS Certified
- Tableau Certified
- Team Management certified – Credit one Bank
- Proficient in Microsoft systems
- Proficient in Mac systems
- Proficient in various LMS systems
- Outstanding Employee engagement recognition
Timeline
Risk Controls and Governance - Oversight Management Analyst
Credit One Bank
08.2023 - Current
Risk Analyst
Credit One Bank
10.2022 - 08.2023
Collections Representative S1
03.2022 - 10.2022
Team Lead/ Customer Care Representative II
Aetna CVS
06.2021 - 03.2022
Front Desk Ambassador/ Call center Representative
The Strat
09.2020 - 01.2021
Medical Scribe
Loma Linda Hospital
03.2020 - 08.2020
Team Lead/Customer Care Representative
Nordstrom
01.2015 - 08.2020
Bachelor of Science - Chemistry Premed
Cal State University
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