Kelsie Higgins
Skiatook
Summary
Dedicated Quality Team Lead skilled in enforcing safety protocols and training teams. Committed to maintaining high-quality standards and effective documentation management, ensuring operational excellence in the HVAC industry.
Overview
8
8
years of professional experience
Work History
Quality Team Lead
Aaon Inc
Tulsa
05.2025 - Current
- Lead and train teams in finalizing commercial HVAC units to meet safety, quality, and productivity standards. Verify work, and approve quality checks.
- Enforce safety, troubleshoot issues, and maintain accurate documentation.
Quality Team Lead
Aaon Inc.
Tulsa
10.2024 - 03.2025
- Lead and train teams in finalizing commercial HVAC units to meet safety, quality, and productivity standards. Verify work, and approve quality checks.
- Enforce safety, troubleshoot issues, and maintain accurate documentation.
General Manager
Dollar General
Skiatook
02.2018 - 10.2018
- Managed daily store operations and ensured compliance with company policies.
- Trained new employees on customer service standards and store procedures.
- Oversaw inventory management and maintained optimal stock levels.
- Implemented visual merchandising strategies to promote products effectively.
Education
GED -
Skiatook High School
Skiatook05-2013
Skills
- Quality assurance
- Safety compliance
- Documentation management
- Team leadership
- Training and development
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Quality Team Lead
Aaon Inc
05.2025 - Current
Quality Team Lead
Aaon Inc.
10.2024 - 03.2025
General Manager
Dollar General
02.2018 - 10.2018
GED -
Skiatook High School