Kelsie Johnson
Baxter's Coffee & Roasting
Somerset,KY
14
years of professional experience
Dynamic Baking Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and effective communication, driving quality service delivery in high-volume environments.
Work History
Baking Manager
13 Years 7 Months- Streamlined inventory management processes, reducing waste and improving product availability.
- Developed and implemented training programs for staff, enhancing service quality and operational efficiency.
- Led cross-functional teams to enhance customer experience through strategic service initiatives.
- Fostered a culture of continuous improvement, mentoring staff on best practices in coffee preparation and service.
- Managed and motivated employees to be productive and engaged in work.
- Implemented quality control measures to maintain consistency across all products served at Baxter's.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
High School Diploma
Skills
Sales experience
Customer service
Time management
Decision-making
Complex Problem-solving
Team Leadership
Verbal and written communication
Timeline
Baking Manager
Baxter's Coffee & Roasting
03.2013 - CurrentRead More
Pulaski County High School
High School Diploma
Read More