Thomas Simon
Fridley,MN
Summary
Dynamic Baking Manager with a proven track record at Dunkin Donuts, enhancing customer satisfaction and resolving staff conflicts effectively. Skilled in operations management and team leadership, I excel in cross-functional teamwork and staff development, fostering a culture of continuous learning and performance excellence.
Overview
6
6
years of professional experience
Work History
Baking Manager
Dunkin Donuts
05.2018 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Patrick Henery High
Minneapolis, MN06.1989
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Cross-Functional Teamwork
- Schedule Preparation
Timeline
Baking Manager
Dunkin Donuts
05.2018 - Current
Patrick Henery High
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