Kelsie Meyer
Vancouver
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Airgas, an Air Liquide
Vancouver
10.2023 - Current
- Assisted customers with product inquiries and order placement.
- Processed customer returns and exchanges efficiently.
- Resolved customer complaints and escalated issues as needed.
- Collaborated with team members to enhance service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Vehicle Purchasing Agent
Pick n Pull Auto Dismantlers
Vancouver
12.2018 - 10.2023
- Started as a CSA. Assisting customers to finding their cars, checking out parts, running returns, and exchanges.
- Currently a vehicle purchasing agent. Working around heavy equipment while efficiently receiving vehicles as they arrive to the yard. Managing all paperwork required with the job. Keeping a well organized and up to date work space. Following all Washington State regulations for specific job.
- Negotiated pricing and terms with sellers for optimal vehicle acquisition.
- Maintained accurate records of vehicle purchases and seller information.
- Reviewed vehicle condition reports to assess potential value before purchase.
- Assisted in training new staff on purchasing protocols and systems.
Education
Certificate - Beauty
Northwest College - School of Beauty
Tualatin, ORHigh school diploma -
Yamhill Carlton High School
Skills
- Mig welding
- Autocad
- Mathematics
- Cashiering
- Used automotive parts sales
- Food Service
- Vehicle Purchasing
- Customer relationship management
- Product knowledge
- Record keeping
- Time management
Certification
Driver's License
Additional Information
Can operate forklift and other power equipment., Mig welding was throughout high school years., Limited
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Airgas, an Air Liquide
10.2023 - Current
Vehicle Purchasing Agent
Pick n Pull Auto Dismantlers
12.2018 - 10.2023
Certificate - Beauty
Northwest College - School of Beauty
High school diploma -
Yamhill Carlton High School