Kelsie M Long
Glenallen,MO
Summary
Experienced Assistant Manager, Loan Processor, and Information Security Officer with a strong track record in the banking industry. Skilled in delivering exceptional customer service, efficiently handling account opening processes, preparing loans, and ensuring the security of banking information. Proven ability to multitask and effectively manage time, with excellent organizational and communication skills. Proficient in Microsoft Office products and experienced with Jack Henry CIF 20/20 Xperience, KnowBe4, Profit Stars, Jack Henry OnBoard, and EOscar.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager/Loan Processor/Information Security Officer
Peoples Community Bank
08.2012 - Current
- Achievements:
- Promoted to Assistant Facility Manager June 2017
- All Star Award for Excellence in Customer Service 2019
- Promoted to Information Security Officer November 2020
- Responsibilities:
- Customer Service
- Consumer and Real Estate Loan Processing
- Cash Handling
- Open/Review various banking accounts
- Review/Respond to Credit Bureau disputes
- Staff training
- Managing staff
- Manage ATM service calls/projects
- Evaluate Physical and Data Security controls
- Monitor and review changes to: Firewall, Network, Parameters, Domain Accounts
- Monitor and review User Access reports
- Manage Remote Deposit Capture Setup/Review
- Information Security/Security Awareness/Disaster Recovery staff training
- Remote Deposit Capture user setup and maintenance
- Evaluate Policies and Procedures for changes or appropriateness
- IT Steering Committee
- Coordinate events
Drive-Thru Teller
Security Bank & Trust
12.2011 - 08.2012
- Responsibilities:
- Customer Service
- Cash Handling
- Check Cashing
Gas Station Attendant
Country Mart
05.2007 - 08.2012
- Responsibilities:
- Customer Service
- Cash Handling
- Stocking
Education
undefined
Southeast Missouri State University
Cape Girardeau, MO01.2010
High School Diploma - undefined
Woodland R-IV
Marble Hill, MO05.2009
Skills
- Banking
- Operations management
- Loans
- Cash handling
- Financial software
- Annual budget management
- Attention to detail
- Excellent work ethic
- Team player
- Staff training
- Project management
Certification
Notary Public
Timeline
Assistant Branch Manager/Loan Processor/Information Security Officer
Peoples Community Bank
08.2012 - Current
Drive-Thru Teller
Security Bank & Trust
12.2011 - 08.2012
Gas Station Attendant
Country Mart
05.2007 - 08.2012
undefined
Southeast Missouri State University
High School Diploma - undefined
Woodland R-IV
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