Kelsie Raco
Sparks,USA
Summary
Experienced professional with over ten years in patient care and meticulous record-keeping. A background in warehouse operations adds to a well-rounded skill set, enhancing efficiency and adaptability. Known for punctuality, reliability, and a strong work ethic, consistently surpassing performance expectations. Brings excellent customer service, communication, and organizational abilities—prepared to make a meaningful contribution to a dynamic team.
Overview
16
16
years of professional experience
Work History
Production Worker
Cannavative Group
Reno, USA
02.2023 - Current
- Employed by Cannavative as a valuable member of the Pre Roll department team, where I excelled at efficiently fulfilling high volume orders within strict deadlines.
- I gained experience operating the 'Knock Box' and adeptly filled, packed, and twisted hundreds of pre rolls daily.
- Additionally, I expertly handled packaging tasks such as tubing, heat sealing, and boxing pre rolls while consistently demonstrating exceptional teamwork, a positive attitude, and strong rapport with my colleagues.
- Despite starting with no prior experience in the cannabis industry, I consistently took initiative during challenging situations.
- After five months of exceptional performance in the Pre Roll department, I was personally requested by the supervisor of the Trim Department to join their team due to my outstanding work ethic and positive demeanor.
- In this role, I efficiently trimmed approximately 3 lbs of flower per day and quickly weighed, packaged, and shipped orders of 8ths of flower to meet urgent deadlines.
- I also assisted in the Harvest Department by defoliating plants in the greenhouse and preparing them for processing in the Trim Department.
- Following a temporary layoff from Cannavative in 09/2023, I was rehired in 11/2023 based on strong recommendations from supervisors and colleagues.
- I was assigned to the Packaging Department, where I excelled at filling, capping, pressing, tubing, sleeving, steaming, and packaging vapes (including carts and disposables) for distribution to dispensaries.
- I also skillfully worked on Live Resin Sugar and Honeycomb, weighing and packaging 1/2 grams and full grams for shipment.
- Throughout my time at Cannavative, I was consistently recognized for my speed and efficiency, earning praise as the 'fastest packager' in my department.
Ophthalmic Technician
Foresight Vision Care
Sparks, USA
09.2021 - 02.2023
- Proficient in pre-testing procedures such as Auto-Refraction, Non-Contact Tonometry, Automated Lensometry, Fundus Photography, and Visual Field Testing.
- Managed multi-line telephones and handled all patient check-in and check-out processes.
- Skilled in processing payments using Officemate and Examwriter software.
- Responsible for patient re-calls, scheduling appointments, and maintaining contact lens stock inventory.
- Trained in contact lens insertion and removal techniques and managed supplies inventory.
- Facilitated referrals to other physicians for specialized care.
Receptionist/Administrative Assistant
Silver State Hearing and Balance
Reno, USA
03.2020 - 09.2021
- Duties included warmly welcoming visitors and providing top-notch customer service.
- Efficiently managing incoming calls, addressing visitor inquiries, and ensuring a comfortable environment for patients.
- Additionally, responsible for handling appointment scheduling, managing referrals, and accurately inputting patient data into the electronic health record system.
Ophthalmic Technician
Optic Gallery
Reno, USA
11.2019 - 03.2020
- Proficient in conducting comprehensive pre-testing procedures, such as auto-refraction, non-contact tonometry, automated lensometry, visual acuity, and visual field testing.
- Skilled in managing multi-line telephones, patient check-in, processing payments, and utilizing software programs like Officemate and Examwriter.
- Adept at scheduling appointments, verifying insurance coverage, and accurately handling billing processes.
- Experienced in obtaining medical histories, entering data into databases, providing contact lens instruction, and facilitating referrals to other physicians.
Ophthalmic Technician
Foresight Vision Care
Sparks, USA
06.2016 - 09.2019
- Proficient in conducting a range of pre-testing procedures, such as auto-refraction, non-contact tonometry, automated lensometry, fundus photography, and visual field testing.
- Skilled in managing multi-line telephones and overseeing patient check in and check out processes, as well as processing payments.
- Experienced in utilizing Officemate and Examwriter for administrative tasks, including patient re-calls, scheduling, and maintaining contact lens stock inventory.
- Trained in contact lens insertion and removal, as well as handling supplies inventory and coordinating referrals to other physicians.
Ophthalmic Technician
Jennifer Shane & Associates
Reno, USA
11.2015 - 06.2016
- Proficient in conducting a variety of pre-testing procedures, such as Auto-Refraction, Non-Contact Tonometry, Automated Lensometry, Fundus Photography, Visual Field Testing, and Visual Acuity assessments.
- Skilled in managing multi-line telephones, patient check-in and check-out, processing payments, electronic health records (EHR), patient re-calls, schedule management, and contact lens trial ordering.
- Experienced in providing training on contact lens insertion and removal, paper charting, insurance billing, and coordinating referrals to other physicians.
Ophthalmic Technician
Pritchett Eye Care
Reno, USA
07.2014 - 11.2015
- Proficient in a variety of pre-testing procedures, such as auto-refraction, non-contact tonometry, and fundus photography.
- Responsible for all pre-testing duties in the office, including contact lens ordering for patient trials and stock.
- Skilled in contact lens check-in, dispense, and providing training on insertion and removal.
- Proficient in obtaining medical history and entering data into databases.
- Experienced in using Officemate and Examwriter for administrative tasks.
- Knowledgeable in both electronic and paper charting methods.
Warehouse Worker
Mercury Wood Products
Sparks, USA
11.2012 - 07.2014
- Proficient in securing orders via telephone and effectively processing requests and supply orders.
- Skilled in efficiently pulling materials, packing boxes, and organizing orders in the delivery area.
- Conduct regular inventory checks to ensure accurate stock levels and proper documentation.
- Maintain high quality standards in all aspects of order fulfillment.
- Experience in preparing UPS orders and ensuring timely delivery.
- Consistently meet deadlines to ensure orders are processed and shipped in a timely manner.
Ophthalmic Technician
David J. Beecher, O.D./Sears Optical
Reno, USA
12.2009 - 12.2012
- Diligent Administrative Assistant with a comprehensive skill set in healthcare operations.
- Experienced in pre-testing procedures such as auto-refraction, non-contact tonometry, and visual field testing.
- Proficient in managing multi-line telephones, patient check-ins, check-outs, payment processing, and scheduling using Electronic Health Records (EHR) systems.
- Skilled in maintaining inventory, conducting eye exams, providing contact lens training, and handling insurance billing.
- Strong attention to detail and exceptional organizational abilities.
Education
Ophthalmic Technician Program -
TMCC
Reno, NV04.2017
GED Program -
TMCC
Reno, NV04.2012
Skills
- Written and verbal communication
- Active listening
- Attention to detail
- Quality assurance
- Customer service
- Team collaboration
- Adaptability
- Time management
- Project management
Awards
- Cannavative Employee of the Month, December 2023, Recognized for my exemplary attitude, punctuality, and promptness in mastering new tasks efficiently.
- Cannavative Employee of the Month, May 2023, Acknowledged for my consistently prompt attendance, strong work ethic, and exceptional attitude.
Timeline
Production Worker
Cannavative Group
02.2023 - Current
Ophthalmic Technician
Foresight Vision Care
09.2021 - 02.2023
Receptionist/Administrative Assistant
Silver State Hearing and Balance
03.2020 - 09.2021
Ophthalmic Technician
Optic Gallery
11.2019 - 03.2020
Ophthalmic Technician
Foresight Vision Care
06.2016 - 09.2019
Ophthalmic Technician
Jennifer Shane & Associates
11.2015 - 06.2016
Ophthalmic Technician
Pritchett Eye Care
07.2014 - 11.2015
Warehouse Worker
Mercury Wood Products
11.2012 - 07.2014
Ophthalmic Technician
David J. Beecher, O.D./Sears Optical
12.2009 - 12.2012
Ophthalmic Technician Program -
TMCC
GED Program -
TMCC
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