Kelsie Rooks
Savannah,GA
Summary
Service management professional, recognized for commitment to high standards and delivering impactful results. Adept at overseeing service operations, improving customer satisfaction, and leading teams to achieve goals. Known for flexibility and reliability in dynamic environments. Key skills include conflict resolution, team leadership, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Grainger Honda
Savannah, GA
07.2024 - Current
- Developed and delivered training programs to enhance staff proficiency in service protocols and customer engagement.
- Monitored and maintained inventory levels to guarantee consistent availability of essential parts and supplies.
- Oversaw scheduling of service appointments to optimize technician productivity and resource allocation.
- Facilitated regular team meetings to discuss objectives, share feedback, and promote collaboration.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Addressed customer complaints with efficiency, enhancing service quality and retention rates.
- Utilized Microsoft Word and Excel to enhance productivity and improve reporting accuracy.
Secretary, Schedule Coordinator, and Dispatcher
Jenkins Plumbing
Hardeeville, SC
01.2023 - 06.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Dispatched technicians to assist 5-10 hourly callers based on locations, needs and worker availability.
Server
The Tin Fin
Rincon, GA
06.2021 - 12.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
Effingham County High School
Springfield, GA09.2022
Skills
- Customer Service
- Staff training and development
- Verbal and written communication
- Office Administration
- Organization
- Microsoft Word and Excel
- Schedule coordination
- Inventory and File Management
- Task delegation
Timeline
Assistant Service Manager
Grainger Honda
07.2024 - Current
Secretary, Schedule Coordinator, and Dispatcher
Jenkins Plumbing
01.2023 - 06.2024
Server
The Tin Fin
06.2021 - 12.2022
High School Diploma -
Effingham County High School