Kelsie Sauro
Fairmont,WV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Consumables Team Member
Walmart
08.2022 - Current
- Enhanced team productivity by streamlining communication and implementing efficient task management systems.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Collaborated with cross-functional teams to complete projects on time and under budget.
Lead Teacher Toddler Room
Educare
08.2018 - 03.2020
- Enhanced toddler development by implementing age-appropriate learning activities and playtime experiences.
- Collaborated with fellow teachers to develop a cohesive and consistent balance for the Toddler Room.
- Managed classroom behavior effectively, ensuring a safe, nurturing environment for all children.
Customer Service / Data Entry
Health Net Federal Services LLC
04.2015 - 08.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined data entry processes for increased efficiency and accuracy in customer records.
- Collaborated with team members to improve overall customer service experience.
- Maintained high levels of productivity by accurately processing customer orders within tight deadlines.
Customer Service Representative
Aegis Communications
01.2013 - 11.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Group Supervisor
Learning Land Day Care Center
01.2012 - 01.2013
Education
High School Diploma -
East Fairmont High School
Fairmont, WV05.2010
Skills
- CPR Certified
- Child Care
- Microsoft Excell
- Organizational Skills
- Teaching
- Training
- Microsoft Office
- Communication
- Phone Etiquette (3 years)
- Multi-line phone system
- Customer Service
- Training and development
- Warehouse Inventory
Timeline
Consumables Team Member
Walmart
08.2022 - Current
Lead Teacher Toddler Room
Educare
08.2018 - 03.2020
Customer Service / Data Entry
Health Net Federal Services LLC
04.2015 - 08.2015
Customer Service Representative
Aegis Communications
01.2013 - 11.2013
Group Supervisor
Learning Land Day Care Center
01.2012 - 01.2013
High School Diploma -
East Fairmont High School