Kelsie Silva-Moreira
Dorchester,MA
Summary
Obtaining a challenging position in customer service and/or sales utilizing my past achievements, experience and education where I can grow professionally.
Overview
14
14
years of professional experience
Work History
Stabilization Case Manager
Metro Housing Boston
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enter Information in both CMS and ETO software
Server
Kings Bowl America
08.2023 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Patient Services Coordinator
Boston Medical Center
03.2021 - 09.2021
- Contacted insurance company to verify patient coverage before visit.
- Used Epic to maintain electronic patient files, successfully maintaining over 120 patient files.
- Used Epic to schedule appointments.
- Sent messages to correct nurse pool when patients has questions I could not respond to
Medical Assistant
Uphams Chiropractic
01.2011 - 03.2021
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
Education
Associate of Science - Nursing
Bunker Hill Community College
Charlestown, MA06.2025
High School Diploma -
Jeremiah E Burke High School
Boston, MA05.2014
Skills
- HIPPA Guideline
- Epic Knowledge
- ETO software knowledge
- Bilingual
Reference
Available upon request.
Timeline
Stabilization Case Manager
Metro Housing Boston
08.2024 - Current
Server
Kings Bowl America
08.2023 - Current
Patient Services Coordinator
Boston Medical Center
03.2021 - 09.2021
Medical Assistant
Uphams Chiropractic
01.2011 - 03.2021
Associate of Science - Nursing
Bunker Hill Community College
High School Diploma -
Jeremiah E Burke High School
Similar Profiles
Dino TirroDino Tirro
Housing Case Manager at Metro Housing BostonHousing Case Manager at Metro Housing Boston
Shannon DonnellyShannon Donnelly
Lead Housing Specialist at Metro Housing BostonLead Housing Specialist at Metro Housing Boston
Shannon DonnellyShannon Donnelly
Financial Advisor at Metro Housing Boston - DHCDFinancial Advisor at Metro Housing Boston - DHCD