JERNESHA BIRDSONG
Nashville,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Benefits Administrator
Conduent
10.2024 - 04.2025
- Enrolling Judiciary employees elections to their healthcare plans
- Verify and Authenticating participants information
- Dropping and Adding dependents to participants FEHB plans
- Guiding participants to our website
- Reset Passwords for Participants accounts
- Coordinated communication between employees and benefit providers to resolve inquiries promptly.
- Supported open enrollment activities by preparing materials and conducting informational sessions.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
Housekeeping Aide
Nashville Center for Rehabilitation Center
Nashville, TN
02.2024 - 10.2024
- Keep facilities and common areas are clean and organized
- Clean bathrooms
- Health and safety regulations
- Mopping
- Emptying trash containers
- Patient room cleaning
- Keep work/assign area free of hazardous objects such as protruding mop/broom handles, unnecessary equipment, supplies, etc
- Follow established safety precautions when performing tasks and when using equipments and supplies
- Assisted in laundry operations, adhering to safety and infection control standards.
- Implemented cleaning protocols that enhanced overall facility appearance and functionality.
- Trained new employees on housekeeping best practices to ensure consistency in standards.
Caregiver
LOVING HOME CARE LLC
Nashville, TN
09.2023 - 02.2024
- Meal preparation
- Helping with basic cleaning, such as dishes
- Companionship, spending time with client offering a source of comfort
- Personal hygiene, helping client with bathing, grooming, and dressing
- Medication management
- Provided compassionate care and support to clients, enhancing their daily living experiences.
- Monitored client health status, reporting changes to medical staff for timely interventions.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Experience Advisor
NationsBenefits
Nashville, TN
01.2023 - 03.2023
- Handling inbound member calls
- Place member order through company website
- Handling customer questions and concerns
- Send out member’s benefits card if needed
- Explain to member their benefits
- Managed escalated cases, ensuring timely resolution while maintaining high customer service standards.
- Developed strong relationships with clients, leading to increased trust and repeat business.
- Developed and maintained positive relationships with community via email, telephonic and face-to-face outreach.
Customer Service Representative
Asurion
Nashville, TN
05.2022 - 01.2023
- Utilize computer technology to handle high call volumes
- Customer solution
- Multitask in multiple open tabs
- Direct transfer calls
- Read from scripts
- Use telephones to reach out to customers and verify account information
- Acted as company gatekeeper
- Answer customer telephone calls promptly to avoid on-hold wait times.
- Responded to customers request for products, service and customer information.
- Assisted customers with setting appointments, special order requests and arranging merchandise pickup.
Customer Service Representative
Asurion
Nashville, TN
03.2019 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to specials needs and wants.
- Provided excellent customer care by responding to request, assisting with product selection and handling ordering functions.
- Analyzed customer feedback trends to identify areas for enhancement in service delivery protocols.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Manager in Training (MIT)
McDonalds
Nashville, TN
06.2016 - 07.2019
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activity and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
- Cross trained existing employees to maximize team agility and performance.
- Analyzed inventory levels to ensure adequate stock while minimizing waste and costs.
- Assisted with onboarding of new employees by providing training and development resources.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma - Computer And Information Sciences
Stratford High School
Nashville, TN05.2019
Skills
- Data analysis
- Training and development experience
- Sales
- Customer account management
- Understanding customer needs
- Answering customer questions
- Microsoft Excel
- Microsoft Word
- HIPPA guideline
- Microsoft 365
- Customer service
- Cash register
- Cash handling
- Account management
- Typing
- Hospitality
- Inside sales
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Follow-up skills
- Call management
- Administrative support
- Product sales
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Active listening
- Professionalism
- Benefits administration
- Open enrollment
Certification
Guard Card
Timeline
Benefits Administrator
Conduent
10.2024 - 04.2025
Housekeeping Aide
Nashville Center for Rehabilitation Center
02.2024 - 10.2024
Caregiver
LOVING HOME CARE LLC
09.2023 - 02.2024
Experience Advisor
NationsBenefits
01.2023 - 03.2023
Customer Service Representative
Asurion
05.2022 - 01.2023
Customer Service Representative
Asurion
03.2019 - 04.2022
Manager in Training (MIT)
McDonalds
06.2016 - 07.2019
High School Diploma - Computer And Information Sciences
Stratford High School