Alexcia Onque

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• Ensured timely processing of life event changes, diligently updating employee records as needed.
• Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
• Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
• Reviewed benefits paperwork for accuracy and completeness.

• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Collaborated with team members to develop new strategies for handling complex technical problems.
• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
• Supervised technical support staff service operations and assisted with maintenance advisory.

• Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
• Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
• Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
• Performed pat-downs to look for unauthorized materials and weapons.