William Waddell

• Partnered closely with benefits brokers and insurance carriers to support carrier transitions, ensuring all tasks and deliverables were completed accurately and on schedule
• Built census reports and eligibility files for new carriers and validated data integrity during benefits transitions
• Collaborated with carriers and internal finance teams to ensure accurate, timely billing and on-time carrier payments
• Coordinated and hosted employer-sponsored wellness and education events in partnership with Anthem, including flu shot clinics and benefits education sessions
• Managed employee inquiries through a ticketing system, providing timely, high-quality support while maintaining a strong customer service focus
• Worked with union representatives to ensure benefit plans within the HRIS system aligned with collective bargaining agreements
• Served as a primary point of contact for employees regarding health insurance questions, plan navigation, and issue resolution
• Administered an in-house, self-funded medical plan (AmeriBen), including reconciliation, internal checks and balances, and coordination with stop-loss insurance through Tokio Marine
• Conducted HRIS audits to identify discrepancies, troubleshoot system issues, and correct eligibility, enrollment, and plan configuration errors

• Oversaw management of FMLA and ADA cases from initiation through resolution.
• Collaborated with payroll to accurately calculate FMLA hours used.
• Handled short-term and long-term disability cases, working with a third-party vendor to ensure
  timely and accurate employee payments.
• Oversaw benefits open enrollments for all eligible employees, including creating organizational charts
  and calendar data to streamline the process.
• Managed the transition between benefit carriers for open enrollment, working closely with our HRIS
  system and the new carrier to ensure file feeds were implemented and running correctly.
• Created census reports to secure competitive pricing for benefit plans.
• Collaborated with third-party vendor Wilson Albers to resolve issues across multiple benefit
  providers.
• Developed and implemented the ADA process, including forms and guidance materials.
• Served as the primary contact for all benefit-related inquiries and concerns.
• Completed monthly reconciliation reports to ensure alignment between benefit systems.
• Processed employee terminations and conducted exit interviews, including COBRA administration.
• Led informational sessions on benefit options for new hires.
• Organized and managed 401k informational events for employee education.
• Facilitated FEHB (Federal Employee Health Benefits) enrollment and terminations for employees.
• Administered FSA and Dependent Care FSA accounts through HR pro.

• Proven track record of effectively managing FMLA requests, accommodating ADA-related workplace adjustments, and ensuring legal compliance.
• Processed all leave of absence paperwork according to established procedures and laws, ensuring accuracy and compliance.
• Maintained a high level of organizational proficiency, reducing errors in paperwork.
• Provided timely and accurate responses to associates and all levels of management regarding day-to-
  day issues and activities.
• Effectively managed communication channels to ensure swift resolution of inquiries.
• Coordinated correspondence, forms, and documents via the claim system, maintaining meticulous
  records.
• Input and analyzed data to support informed decision-making.
• Maintained compliance with standards and federal/state regulations related to leave of absence

management.
• Generated reports as required, facilitating data-driven insights.

• Proven ability to manage and lead a team of 30 security professionals.
• Proficiency in recruiting, interviewing, and training security personnel.
• Skilled in responding to critical security incidents with a focus on minimizing risk.
• Strong communication skills for collaborating with supervisors, management, and team members.
• Identified and proposed solutions to complex issues, modifying and adapting established techniques as

needed.
• Develop and implement training programs on HR policies and procedures to

• ensure compliance with Department of Homeland Security regulations and guidelines.