Kelsie Walker
Tupelo,MS
Summary
Detail-oriented customer service representative with a proven track record in resolving complaints and enhancing customer satisfaction. Skilled in managing account inquiries and promoting banking services. Committed to fostering trust and delivering exceptional service.
Dependable and organized professional with strong customer service, communication, and administrative skills. Experienced in answering and directing phone calls, entering and maintaining accurate data, and assisting with daily office operations. Knowledgeable in Microsoft Office programs, including Word, Excel, Outlook, and PowerPoint. Fast learner with excellent attention to detail and a professional attitude.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Bank Teller
Cadence Bank
Tupelo, Ms
12.2023 - 08.2025
- Processed customer transactions accurately and efficiently at Cadence Bank.
- Managed cash drawer, ensuring proper balance throughout the shift.
- Assisted customers with account inquiries and product information.
- Promoted bank services to enhance customer relationships and satisfaction.
- Resolved customer issues promptly, maintaining a professional demeanor.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Answering and directing incoming calls
- Customer service and communication
- Data entry and record keeping
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Email correspondence
- Filing and organizing documents
- Typing and computer skills
- Attention to detail
- Time management
- Multitasking
- Professional and friendly phone etiquette
Customer Service Representative
Barnes Crossing Hyundai Mazda
Tupelo, Ms
08.2021 - 08.2023
- Assisted customers with inquiries about vehicle features and services.
- Processed customer transactions efficiently and accurately at the sales desk.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to ensure a smooth customer experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming telephone calls and directed customers to the appropriate department or employee.
- Provided professional and courteous customer service over the phone and in person.
- Entered and updated customer and business information accurately into computer systems.
- Maintained organized electronic and paper records.
- Used Microsoft Office programs to create documents, enter information, manage emails, and organize data.
- Assisted with scheduling, filing, and other administrative duties.
- Protected confidential information and maintained professionalism when handling customer information.
Education
Associate of Science - General Studies/ Science
East Mississippi Community College
Scooba, MS 08.2024 - 05.2025
Tupelo High School
Tupelo, MsSkills
- Cash handling
- Transaction processing
- Customer account management
- Microsoft Excel
- Data entry
- Customer service management
- Regulatory compliance
- Financial product knowledge
- Detail orientation
- Effective communication
- Conflict resolution
- Time management
- Problem solving
- Team collaboration
- Professional demeanor
- Money management
- Teller support
- Stress tolerance
- Trustworthiness and integrity
- Customer needs assessment
- Data inputting
- Clear communication
- Data entry efficiency
- Professionalism and courtesy
- Customer relationship management
- Sales and Cross-selling
- Banking software
- [Software] proficiency
- Problem-solving
- Financial literacy
- Banking regulations knowledge
- Decision-making
- Financial software
- Confidentiality awareness
- Multitasking and organization
- Phone etiquette
- Signature verification
- Customer relationship management (CRM)
Timeline
Associate of Science - General Studies/ Science
East Mississippi Community College
08.2024 - 05.2025
Bank Teller
Cadence Bank
12.2023 - 08.2025
Customer Service Representative
Barnes Crossing Hyundai Mazda
08.2021 - 08.2023
Tupelo High School