Summary
Overview
Work History
Education
Skills
Timeline
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Kelsie West

Milburn

Summary

Proven Clinic Coordinator and Receptionist at Alliance Health Durant, adept in HIPAA compliance and patient care coordination. Excelled in enhancing clinic efficiency and patient satisfaction through strategic scheduling and resource management. Skilled in customer service and problem-solving, significantly reducing patient wait times without compromising care quality.

Overview

5
5
years of professional experience

Work History

Clinic Coordinator

Alliance Health Durant
05.2021 - 01.2025
  • Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
  • Daily money deposits.
  • Reduced patient wait times through effective management of patient flow and resource allocation.
  • Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality in accordance with HIPAA regulations.
  • Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
  • Set appointments for patients and reached out to reschedule appointments due to provider availability.
  • Helped front desk staff register and process patients.
  • Protected patients by following strict HIPAA protection requirements and internal data security procedures.
  • Accepted cash payments, adjusted balances and submitted records to accounting.

Receptionist

Alliance Health Durant
07.2020 - 05.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

High School Diploma -

Milburn High
Milburn, OK
05-2012

Skills

  • HIPAA compliance
  • Patient confidentiality
  • Insurance verification
  • Patient care coordination
  • Appointment scheduling
  • Critical thinking
  • Electronic health records management
  • Customer service

Timeline

Clinic Coordinator

Alliance Health Durant
05.2021 - 01.2025

Receptionist

Alliance Health Durant
07.2020 - 05.2021

High School Diploma -

Milburn High

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Kelsie West