Kelsy McCully
Emory,TX
Summary
I am a resilient individual who has overcome significant health challenges, including surviving a stroke and brain tumor. Despite these obstacles, I have a strong passion for personal growth and continuously strive to broaden my horizons by learning new skills. My determination and eagerness to learn make me a valuable asset in any professional setting.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Freelance Travel Coordinator
Self Employed Web
Dallas, TX
01.2019 - 02.2024
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Facilitated seamless communication between travelers, suppliers, colleagues, and management through regular updates on trip progress.
- Continuously strengthened relationships with international partners through effective communication and active listening.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Added special requests and reward program information into system, verifying inclusion in travel planning.
- Monitored travel arrangements closely to proactively handle potential disruptions or changes in plans.
- Enhanced client satisfaction by efficiently managing and organizing travel itineraries.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Reviewed, input and paid invoices for travel-related services.
- Assisted travelers in obtaining necessary visas and other documentation required for international trips.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Notified traveling personnel of constraints such as luggage limits and insurance requirements.
- Verified and finalized arrangements to deliver smooth and efficient travel for employees.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Helped customers with passport and visa applications.
- Followed up with customers to increase customer service with travel plans.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Streamlined booking processes for improved time management and cost savings.
- Arranged hotel accommodations, cars or drivers and all related documentation.
- Handled emergency situations calmly while working quickly to find alternative travel arrangements when needed.
- Set up domestic and international flights for staff and contractors.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Freelance Web Designer
Self Employed Web
Dallas, TX
07.2018 - 02.2024
- Employed Software and other technology to make line-code repairs and optimize corporate presence.
- Increased user engagement through the incorporation of interactive elements in web designs.
- Validated third-party code to comply with internal standards and technical requirements.
- Developed user-friendly web forms with validation and error handling.
- Ran debugging tools to eliminate flaws and glitches prior to publishing.
- Conducted thorough testing of completed websites to ensure compatibility across browsers and platforms.
- Oversaw technical issues and troubleshooting requests to resolve user problems.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Freelance Data Transcriber
Self Employed Writer
Dallas, TX
07.2017 - 05.2020
- Delivered high-quality transcripts for various industries, including medical, legal, and academic fields.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Optimized workflows by creating customized templates tailored to specific client needs, reducing turnaround time significantly.
- Proofread and typed various legal documents for attorneys and law firms.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Developed and maintained databases to store customer information.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Demonstrated adaptability by transitioning seamlessly between various transcription platforms as required by different projects.
- Researched online and offline sources to obtain information for official documents or correspondence.
- Created and maintained data entry logs to track data entry activities.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Prepared data by compiling and sorting information.
- Checked completed work for proper spelling, grammar, punctuation, and format.
Bartender
Bucks Wild
Dallas, TX
11.2014 - 11.2016
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Followed strict recipes and drink measurements to minimize product used.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Office Administrator
NMCB 23
Virginia Beach, VA
05.2010 - 11.2014
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Launched quality assurance practices for each phase of development
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed detailed plans based on broad guidance and direction.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
Diploma - Honors
Boles High School
Quinlan, TXAssociate Of Applied Business - Business And Managerial Economics
University of Phoenix
Tempe, AZBachelor Of Applied Science - Psychology
Old Dominion University
Norfolk, VACertificate In Computer Science - Computer And Information Sciences
Harvard University
Cambridge, MA2023
Skills
- Needs Assessment
- Service Promotion
- Active Listening
- High volume environments
- Itinerary Planning
- Executive Travel
- Accurate Documentation
- Geography Knowledge
- Travel Planning
- Event Networking
- Payment Processing
- Client Relationship Building
- Basic Mathematics
- Contract Negotiation
- Cultural Sensitivity
- Cash Handling
- Cost Calculation
- Marketing
- Event Planning
- Retail Sales
- Business Development
- Hospitality
- Client Retention Strategies
- Client Relations
- Marketing knowledge
- Customer Service
- Special needs travelers
- Cultural Awareness
- Team Member Collaboration
- Customer Inquiry and Response
- Data Entry
- Customer Referrals
- Overseas tours
- Social Media
- Travel Itineraries
- Special Needs Travel
- Microsoft Office
- Regulations and compliance
- Administrative tasks
- Digital Marketing
- Travel Innoculations Requirements
- Reservations Management
- Emergency Response
- Relationship Building
- Critical Thinking
- Networking
- Flexible and Adaptable
- Supervision and leadership
- Teamwork and Collaboration
- PPE use
Certification
Cs50
Texas Life Insurance license
Languages
English
Native or Bilingual
German
Professional Working
Spanish
Native or Bilingual
Russian
Limited Working
French
Limited Working
Korean
Elementary
American Sign Language
Full Professional
Timeline
Freelance Travel Coordinator
Self Employed Web
01.2019 - 02.2024
Freelance Web Designer
Self Employed Web
07.2018 - 02.2024
Freelance Data Transcriber
Self Employed Writer
07.2017 - 05.2020
Bartender
Bucks Wild
11.2014 - 11.2016
Office Administrator
NMCB 23
05.2010 - 11.2014
Diploma - Honors
Boles High School
Associate Of Applied Business - Business And Managerial Economics
University of Phoenix
Bachelor Of Applied Science - Psychology
Old Dominion University
Certificate In Computer Science - Computer And Information Sciences
Harvard University